Customer and Data Support - Complaint Management (Remote)

Position : Customer and Data Support Location : Birmingham, AL Duration : 12 Months Total Hours/week : 40.00 1st Shift Client: Medical Device Company Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only) 40 hours per week - Mon. Fri. 8AM - 5PM or hours agreed upon with Manager

Job Description

• Customer and Data Support team member is responsible for managing the clinical-related customer experiences for our products and services and for prioritizing business opportunities and product/ service solutions.
• Typically is a college/university graduate or has equivalent experience.
• Has basic knowledge of theories, practices, and procedures in a job family or skill. Applies knowledge and skills to complete their own work.
• Depends on others for instruction, guidance, and direction. Develops competence in own area by performing routine work.
• This position will support Integrated Solutions Data and Clinical Support by supporting our user management and customer support across the platform.
• This position will be self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign-on, deployed, and hosted solutions.
• Additionally, they will support other customer support processes.
• The ideal candidate will have some support experience with other Software as a Service solutions.
• This position also requires a candidate with advanced Microsoft Excel skills. Advanced SQL skills are preferred.

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