NOC Engineer

Hello! ✨

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About The Role:

We are looking for a NOC Engineer to join our SRE team to work on an innovative Real-Time Collaboration Platform including Audio / Video calls, Conferencing and Chats. As a NOC Engineer within our Site Reliability Engineering team, you will play a crucial role in ensuring the continuous availability and performance of our systems. Your efforts will directly impact our customers and partners who rely on our services around the clock.

Are you up for the challenge?

What You Will:

• Work closely with our dynamic R&D and Support teams
• Monitor our infrastructure and clients’ systems 24/7
• React to incidents, make critical decisions, and take ownership
• Continuously improve our monitoring systems
• Provide support to our partners via phone and tickets during non-business hours, ensuring their needs are met

What You Will Bring:

• Minimum 2 years of proven experience in a similar role
• Strong analytical and logical thinking skills
• Solid Linux and networking administration skills
• Proven experience in technical troubleshooting
• High proficiency in English, both written and spoken
• Availability for night shifts and ability to work 12-hour rotations (8 AM–8 PM / 8 PM–8 AM)

Bonus Points If:

• Experience with monitoring tools (ELK, Grafana, CheckMK, Zabbix)
• Familiarity with AWS services
• Experience with Ansible, Docker
• Understanding of GitLab and CI/CD pipelines
• SQL knowledge or experience
• Basic understanding of the SIP protocol

Why You’ll Love It Here

Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What we offer

️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

Level Up Your Skills – After your probation period, you can enroll in English classes to boost your communication skills.

Career Growth & Development – Access to programs and events to keep you at the top of your game.

 Well-being Support – We offer access to psychology sessions to support your mental and emotional health

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations (30 mins) ️ Step 2: Final Tech Interview – A conversation with Team Lead and an SRE to ensure alignment with our values and mission (60 mins)

We Are Wildix

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. 

Ready to join us? Apply Now!