Pl Renewals Operations Analyst

Location: Brazil (100% Remote or Hybrid for Serra Gaúcha Residents)

Compensation Currency: Brazilian Real (BRL)

Contract: Permanent Full Time (CLT)

PLEASE ATTACH YOUR CV IN ENGLISH

People with disabilities are welcome at Cyncly!

About Us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing, and content software and solutions for the retail, design, and manufacturing industries. After a merger in 2021 between Compusoft, 2020 Technologies, and their affiliates, Cyncly brings over 35 years of industry experience. We provide a connected platform of configure, price, quote (CPQ) software, online space planning, computer-aided design (CAD) applications, business process management, manufacturing execution systems, and enterprise resource planning (ERP).

Cyncly serves more than 70,000 customers across 100 countries, with operations spanning North America, Europe, South America, Asia Pacific, and Africa. We are committed to fostering an inclusive and diverse environment where all perspectives are valued and celebrated.

About the role

As a Renewals Operations Analyst you will be part of a team responsible for maximizing the renewal rates of our customers in North America. This will require cross-functional engagement across multiple teams within Cyncly.

Main responsibilities

• Meeting and exceeding renewal targets for Cyncly’s customers.

• Interacting with customers before and after their renewal date to secure their renewal.

• Identifying upsell/cross-sell opportunities for our Sales team.

• Maintain CRM data integrity by recording and updating all opportunities and touch points.

• Work with cross-functional teams to improve overall customer satisfaction and gather customer feedback to share with the business.

Required skills and qualifications

• Complete or ongoing bachelor’s degree.

• Experience working in a customer-facing role such as Customer Experience, Customer Success, Account Management, or Sales.

• Familiarity with CRM platforms (Salesforce, Totango).

• Advanced English (C1+).

• Highly organized, proactive, and customer oriented.

• Strong team collaboration skills and a solution-driven mindset.

• Excellent interpersonal communication skills.

Nice to have:

• Experience working in a SaaS environment.

What we can offer you at Cyncly:

• National Medical Health Plan (Unimed);

• National Dental Assistance (Unimed);

• Maternity & Paternity extension leave;

• Life Insurance;

• Meal/ Restaurant allowance (Alelo Tudo);

• Home office allowance (if applicable);

• Education Platforms and training funding;

• Gympass, Zenklub (Health app) and Guapeco (Pet Plan);

• Annual Profit Sharing Program;

• Education allowance;

• DayOff as a birthday gift;

• Agreement with pharmacies, restaurants and theaters.

Working for us

We are a dynamic and innovative company that still holds onto our founding ethos of collaboration, openness, and commitment to excellence. We have big ambitions, and we are moving fast to reach them through our biggest asset – our people.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles.

Come and join an international and motivated team in a growing technology company.

Originally posted on Himalayas