Customer Care Representative Onsite - Full-time

div div class="ipl-richtexteditor-block" div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" div div style="text-align:left;" pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Our team is seeking dynamic individuals to join us as On-Site Customer Care Representatives. SynergenX is looking for a Full Time Inbound Customer Care Representative span (3PM - 11PM Mon - Thurs and Sat 7AM - 3PM)/span with focus on weight loss clinical care to join our team! If you are interested in being part of a great company with a bright future, read on!/span/p br / pspan style="font-family:'Times New Roman', serif;font-size:12pt;"SynergenX Health is seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be a master multi-tasker with excellent communication skills and an upbeat attitude. CSR will be responsible for answering all incoming calls and emails, obtain inquiry information and book patients in Medical EHR System and handling customer questions and complaints. CSR must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, CSR should have a genuine desire to meet the needs of others. Our CSR are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. As an On-Site Customer Care Representative, you'll be at the forefront of our mission to provide exceptional service to our valued customers. You'll have the opportunity to engage with clients directly, assisting them with their needs and ensuring they receive the support they deserve./span/p pspan style="font-size:12pt;"emuspan style="font-family:'Times New Roman', serif;"*

This is not a remote position

*/span/u/em/span/p pspan style="font-size:12pt;"uspan style="font-family:'Times New Roman', serif;"Why Join Us?/span/u/span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;" stronguMeaningful Work:/u/strong Make a real difference in people's lives by helping them on their weight loss journey. stronguAttractive Benefits:/u/strong Enjoy competitive compensation and comprehensive benefits packages. stronguDynamic Environment:/u/strong Thrive in a fast-paced, high-volume call center environment where every day brings new challenges and opportunities. Career Growth: We're committed to your professional development and offer opportunities for advancement within the company. Supportive Team: Join a collaborative and supportive team dedicated to your success./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"If you're ready to take the next step in your career and join a dynamic team dedicated to making a difference, we want to hear from you! Join us in our mission to provide exceptional customer care and support individuals on their weight loss journey. We look forward to welcoming you to the team!/span/p br / pspan style="font-size:12pt;"stronguspan style="font-family:'Times New Roman', serif;"Responsibilities:/span/u/strong/span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Respond to incoming calls and messages in a timely manner throughout shift, Follow all communication procedures, policies, and guidelines during every customer interaction, Providing real-time scheduling support by booking patient appointments, Log all inquiries and manage Call Inquiry Log/CRM platform, Handle customer complaints respectfully and professionally; route to appropriate department, Identify customer questions, complaints, concerns, and overall needs, Assist as needed for other assigned administrative duties. Exhibit a high level of professionalism, including appropriate business attire and the ability to maintain proper etiquette in all communications and interactions. /span/p br / pspan style="font-size:12pt;"stronguspan style="font-family:'Times New Roman', serif;"Qualifications:/span/u/strong/span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"At least one year of experience with high volume calls in a call center setting./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Must have prior CRM or EHR software experience, at least one year./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Must demonstrate strong interpersonal skills, professionalism, and the ability to maintain proper etiquette./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Must be able to pass a routine background check./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Excellent Customer Service with Great Attitude and professional demeanor./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Excellent attention to detail, with strong verbal and written communication skills./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Ability to multi-task and consistently meet multiple deadlines/span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Ability to use good judgment and work with minimal supervision./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"High School Diploma or GED required./span/p pspan style="font-size:12pt;"stronguspan style="font-family:'Times New Roman', serif;"Benefits:/span/u/strong/span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Health, Dental, amp; Vison, Short/Long Term disability insurance, and a $50,000 life insurance policy, 401K plan with match up to 5%, Paid time off with yearly increases, Closed the 6 major holidays, Tuition reimbursement after 6 months of FT employment, Employee discount on all our services offered for you and a plus one/span/p br / pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Location amp; Hours:/span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Our office is conveniently located in Northwest Houston, just 5 miles north of the Willowbrook Mall, near Vintage Park./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"spanShift: 3 PM - 11 PM, Monday - Thursday and Saturday 7 AM - 3 PM/span/span/p /div /div /div /div /div div div class="ipl-richtexteditor-block" div class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" div div style="text-align:left;" pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Our team is seeking dynamic individuals to join us as On-Site Customer Care Representatives. SynergenX is looking for a Full Time Inbound Customer Care Representative span (3PM - 11PM Mon - Thurs and Sat 7AM - 3PM)/span with focus on weight loss clinical care to join our team! If you are interested in being part of a great company with a bright future, read on!/span/p br / pspan style="font-family:'Times New Roman', serif;font-size:12pt;"SynergenX Health is seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be a master multi-tasker with excellent communication skills and an upbeat attitude. CSR will be responsible for answering all incoming calls and emails, obtain inquiry information and book patients in Medical EHR System and handling customer questions and complaints. CSR must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, CSR should have a genuine desire to meet the needs of others. Our CSR are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. As an On-Site Customer Care Representative, you'll be at the forefront of our mission to provide exceptional service to our valued customers. You'll have the opportunity to engage with clients directly, assisting them with their needs and ensuring they receive the support they deserve./span/p pspan style="font-size:12pt;"emuspan style="font-family:'Times New Roman', serif;"*

This is not a remote position

*/span/u/em/span/p pspan style="font-size:12pt;"uspan style="font-family:'Times New Roman', serif;"Why Join Us?/span/u/span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;" stronguMeaningful Work:/u/strong Make a real difference in people's lives by helping them on their weight loss journey. stronguAttractive Benefits:/u/strong Enjoy competitive compensation and comprehensive benefits packages. stronguDynamic Environment:/u/strong Thrive in a fast-paced, high-volume call center environment where every day brings new challenges and opportunities. Career Growth: We're committed to your professional development and offer opportunities for advancement within the company. Supportive Team: Join a collaborative and supportive team dedicated to your success./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"If you're ready to take the next step in your career and join a dynamic team dedicated to making a difference, we want to hear from you! Join us in our mission to provide exceptional customer care and support individuals on their weight loss journey. We look forward to welcoming you to the team!/span/p br / pspan style="font-size:12pt;"stronguspan style="font-family:'Times New Roman', serif;"Responsibilities:/span/u/strong/span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Respond to incoming calls and messages in a timely manner throughout shift, Follow all communication procedures, policies, and guidelines during every customer interaction, Providing real-time scheduling support by booking patient appointments, Log all inquiries and manage Call Inquiry Log/CRM platform, Handle customer complaints respectfully and professionally; route to appropriate department, Identify customer questions, complaints, concerns, and overall needs, Assist as needed for other assigned administrative duties. Exhibit a high level of professionalism, including appropriate business attire and the ability to maintain proper etiquette in all communications and interactions. /span/p br / pspan style="font-size:12pt;"stronguspan style="font-family:'Times New Roman', serif;"Qualifications:/span/u/strong/span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"At least one year of experience with high volume calls in a call center setting./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Must have prior CRM or EHR software experience, at least one year./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Must demonstrate strong interpersonal skills, professionalism, and the ability to maintain proper etiquette./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Must be able to pass a routine background check./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Excellent Customer Service with Great Attitude and professional demeanor./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Excellent attention to detail, with strong verbal and written communication skills./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Ability to multi-task and consistently meet multiple deadlines/span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Ability to use good judgment and work with minimal supervision./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"High School Diploma or GED required./span/p pspan style="font-size:12pt;"stronguspan style="font-family:'Times New Roman', serif;"Benefits:/span/u/strong/span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Health, Dental, amp; Vison, Short/Long Term disability insurance, and a $50,000 life insurance policy, 401K plan with match up to 5%, Paid time off with yearly increases, Closed the 6 major holidays, Tuition reimbursement after 6 months of FT employment, Employee discount on all our services offered for you and a plus one/span/p br / pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Location amp; Hours:/span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"Our office is conveniently located in Northwest Houston, just 5 miles north of the Willowbrook Mall, near Vintage Park./span/p pspan style="font-family:'Times New Roman', serif;font-size:12pt;"spanShift: 3 PM - 11 PM, Monday - Thursday and Saturday 7 AM - 3 PM/span/span/p /div /div /div /div /div Apply Job! Apply to this Job