Engagement Manager - NYC

About the Team

The Engagement Management team ensures the successful post-sales deployment and value realization of ChatGPT Enterprise and other OpenAI products for customers across industries.  Engagement Managers collaborate closely with Sales, Technical Success, and Product teams to deliver exceptional AI experiences and measurable business results. Our customers include large enterprises, startups, digitally native organizations, and government entities. As an Engagement Manager, you’ll help companies transform their business by adopting solutions that make use of our newest, most exciting models.

About the Role

We are seeking an Engagement Manager to lead time-bound strategic implementations and drive adoption and value of ChatGPT Enterprise. You will be responsible for understanding our customer’s needs and delivering an excellent experience. Success will be measured by customer activation and adoption, live production deployments, and customer satisfaction. You will partner with Sales, Solutions Engineering, Solutions Architecture, and Product teams. 

This role is based in NYC. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will

• Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction. 

• Define and manage structured, time-bound onboarding and deployment projects across multiple OpenAI products to ensure seamless adoption and measurable success.

• Guide organizations through the adoption journey by providing change management expertise to maximize the impact of OpenAI solutions

• Codify best practices, guides, and FAQs based on interactions with customers.

• Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.

• Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale and for ongoing relationship management.

You’ll thrive in this role if you

• Have 6+ years of experience in customer-facing roles, engaging C-level technical audiences with complex global organizations.

• Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes.

• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

• Have a solid track record of delivering and scaling an exceptional customer experience.

• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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