Purdue Global Records Auditor

Title: Purdue Global Records Auditor Location: West Lafayette United States Work Type: Remote Time Type: Full time Job ID: 37920 Job Description: The Records Auditor will provide support to Purdue University Global. Building on Purdue University's mission to provide greater access to affordable, high-quality education, Purdue Global is a public, nonprofit institution offering a world-class education online. Job Summary: The Records Auditor is a member of the Office of the Registrar and is primarily responsible for completing various tasks related to updating, maintaining, sending, and verifying student records. The daily responsibilities of each Records Auditor will vary depending on the team to which they have been assigned. This position is expected to conduct this work to the highest standards of confidentiality, accuracy, integrity, timeliness, and service. What to expect in this role: The Records Auditor performs departmental tasks, adhering to documented processes, efficiency/productivity metrics, and established service levels to ensure the balance of extraordinary service, accuracy, and efficiency. These tasks may include, but are not limited to:

• Processing grade changes in accordance with policy
• Fulfilling transcript, enrollment verification, and deferment requests
• Auditing records for enrollment and graduation requirements
• Printing and mailing diplomas and related materials
• Conducting email interactions with the goal of extraordinary customer service
• Receiving and processing incoming documents and routing them to the next steps in processes
• Processing status changes and similar updates to student records
• Archiving and digitizing files

This role will contribute to process improvement and to a collaborative, positive, and supportive work environment:

• Identifying problems, improvements, and errors and proactively and professionally raising these to the attention of appropriate management
• Actively engaging in and contributing to a culture of constant process improvement
• Contributing daily to a collaborative, positive, and supportive work environment
• Other duties as assigned, in accordance with department objectives.

Experience:

• Associate's Degree
• Minimum 2 years of clerical and/or administration experience

What we're looking for:

• Ability to learn and explain how student information systems, content management systems, and web applications work.
• Proficient in Microsoft Office and Google Workspace, with specific knowledge of Excel and Google Sheets.
• High level of accuracy and meticulous attention to detail.
• Ability to work independently with light supervision, balance competing demands for time, and prioritize workload to meet deadlines.
• Ability to follow processes, collaborate, work effectively on a team, and maintain a positive attitude.
• Ability to handle sensitive and confidential information with discretion.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Strong interpersonal skills with the ability to effectively communicate with a professional demeanor with people at all levels within the organization and from diverse backgrounds.

Additional Information:

• This is a fully remote, hourly position with a target wage of $20.00 per hour.
• Learn more about Purdue Global benefits here.
• Purdue University Global will not sponsor employment authorization for this position.
• This is a remote position; no relocation is required. Candidates must be based in United States and legally authorized to work in the United States.
• A background check will be required for employment in this position.
• FLSA: Non-Exempt (Eligible For Overtime)
• Purdue Global is an EEO/AA employer. Our goal is to recruit and retain talent from a broad pool of applicants. Purdue Global celebrates a variety of perspectives, experiences, and skills to support a success-focused environment for employees and students. Employment decisions are based on qualifications, merit, and business needs. All are encouraged to apply:

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