Chemical & Technical Support CEE

Role Description

Deliver to Corporate account and Field sales in country cluster expert product advice, technical training, in-field problem resolution, critical local endorsements and documentation on Institutional products and dispensing equipment.

• Train new hires on all Institutional technical & product applications
• Be key contact regarding technical questions for tenders and customer requests in alignment with CAM and Field sales
• Participate in field tests for European R&D new innovations using the global field test methodology
• Take part in innovation project teams and support the launch and implementation of innovations through training of Field Sales
• Launch and implement innovations in the market through TM training, pre-launch familiarisation trials, post-launch refresher training and in-field support
• Provide local customer insights to R&D and marketing for new innovations
• Keep records of TM and CA queries and support provided
• Regularly update R&D and marketing on market developments
• Develop digital skills (Salesforce, Connectivity) of Field Sales through field visits and training
• Receive, filter and report all quality issues through eQMS process with batch codes, samples and application knowledge
• Provide feedback to sales on issues
• Close collaboration with Marketing, R&D, regulatory and other functions in establishment of technical and sales support materials and customer statements
• Take part regularly in field trips
• Lead safety during travel and on-site customer activities

Qualifications

• B.S. or equivalent and 1-3 years job experience (chemist, scientist, engineer, etc.)
• Fluency in an Eastern European language and English required, German language is beneficial
• Ability to effectively communicate and collaborate with internal and external stakeholders on a European and virtual base
• Quick to learn, open to new ideas, and focused on practical solutions with a digital-first mindset
• Proven capability to engage and energize people
• Organise and prioritize many different deliverables for the business
• Customer- and results-oriented with a strong service mindset
• Willingness to travel (40-50%)
• Valid driving licence

Benefits

• Make a difference: Join us and be part of a stable, growing, global Fortune 500 company where future matters
• Work life balance: Enjoy flexible working hours and a hybrid working mode
• We see you: Be recognized for meeting goals, and secure opportunities for advancement
• Learning and trainings: Sharpen your professional business acumen
• Benefits: cafeteria, medical, vision subscription, stock purchase plan, language learning options and more!