Fraud Operations Lead
About Eneba
We’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports more than 10m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
About Your team
Behind every groundbreaking product, there’s an awesome team! A robust Fraud Operations team plays a pivotal role in safeguarding transactions and ensuring consumer trust. This dedicated team is responsible for identifying, preventing, and combating fraudulent activities, ensuring a secure and seamless shopping experience for both buyers and sellers.We embrace a culture of innovation and agility, constantly exploring new approaches to detect and prevent fraud. We leverage our insights and expertise to develop and enhance our cutting-edge fraud prevention solutions that safeguard our ever-expanding user base of over 10 million customers.
About Your role
We are seeking a highly motivated and experienced Head of Fraud Operations team to lead our team of fraud analysts in protecting our growing e-commerce marketplace. As the Head of the Fraud Operations team, you will be responsible for overseeing the entire fraud detection and prevention process, from identifying and preventing fraudulent activities to educating our users about fraud prevention. You will also be responsible for unlocking further Eneba growth opportunities by developing and implementing new fraud prevention strategies and tools through collaboration with product and tech teams.
Responsibilities
- Develop and implement fraud prevention strategies, for creating best-in-class fraud prevention systems and tools, in line with the overall business strategic directions while ensuring Eneba’s stable growth.
- Improve and oversee the fraud detection and investigation process, ensuring timely and accurate resolution of fraud cases and disputes.
- Manage a team of fraud analysts, including setting goals, providing feedback, coaching and ensuring their overall professional development.
- Collaborate with internal and external stakeholders, such as marketing, product, engineering, customer service, legal, and law enforcement, to ensure effective fraud management and compliance.
- Facilitate the identification and implementation of new fraud detection tools and technologies.
- Monitor and report on fraud trends, patterns, metrics, and provide recommendations for improvement and optimization.
- Share market and internal data insights cross-functionally as well as to management.
Requirements
- 4+ years of experience in fraud management and prevention, preferably in the gaming or e-commerce industry.
- Strong knowledge of fraud detection and prevention methods, tools, and systems.
- Analytical mindset with the ability to interpret complex data and identify patterns, experience with SQL is an advantage.
- Problem-solving and simplification skills with an open attitude and a data-driven approach to decision-making.
- Ability, willingness, and comfort operating in a highly uncertain, fast-paced environment where priorities might change and resources might be limited.
- Strong leadership and team management skills.
- Excellent communication, collaboration and stakeholder management skills, working effectively across a variety of functions and levels, incl. external parties.
- Experimentation design and implementation expertise, clearly demonstrated knowledge and high cadence of validation. Financial and business model acumen, specializing in marketplaces and platforms.
Originally posted on Himalayas
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