Quality Outreach Coordinator | Remote | Contract
Quality Outreach Coordinator | 2 years’ experience | Remote | Contract Walker Healthforce is seeking a Quality Outreach Coordinator with 2 years of experience to support a Healthcare client based out of New Jersey. This is a 4 -month contract with high likelihood for extension opportunity. START DATE: ASAP WORKER TYPE: W2 CORE REQUIREMENTS:
- 2 years’ work experience in case management, community health, Medicaid or health insurance environment.
- Minimum of 2 years’ experience working with members to close gaps in care.
- Minimum of 1-year managed care experience.
- Knowledge of the Managed Care or Health Insurance Industry.
- Knowledge of medical terminology.
- Knowledge of PC's and windows-based software applications.
- Excellent verbal and written communication skills.
- Excellent service quality skills.
- Excellent organizational and interpersonal skills.
- Good decision-making skills.
- Good problem solving/conflict resolution skills.
- Must be proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint); Should be knowledgeable in the use of intranet and internet applications.
- Associates degree from an accredited college or university, preferably in the healthcare field. In lieu of a degree, applicants must have 3 years of equivalent and relevant work experience.
ADDITIONAL REQUIREMENTS:
- Must be in New Jersey, New York, Connecticut, Delaware, or Pennsylvania
WE CONSIDER IT A BONUS IF YOU ALSO HAVE:
- Knowledge of Medicaid and Medicare regulations.
JOB RESPONSIBILITIES:
- Receives incoming calls from members emanating from quality outreach initiatives such as mailings, emails, phone calls, etc.
- Make outgoing calls to educate members on the importance of closing gaps in care such as appropriate testing, periodical checkups, immunizations, counseling and providing health education materials.
- Maintain accurate member records from outreaches such as incoming calls, successful outreaches, member issues, and member roadblocks.
- Act as a liaison with providers, members and outside community resources by assisting with scheduling appointments, warm transfers to member services, etc.
- Assure understanding level of each member by providing clear and complete information in accordance with company guidelines.
- Administer Rewards and Incentive programs for both Medicaid and Medicare members by sending out rewards, confirming member demographics, and educating members in regard to the R&I Program.
- Refer members to Clinical Quality nurses as necessary.
WHAT WE OFFER:
- Competitive compensation package
- Weekly pay via Direct Deposit
- Medical, Dental & Vision available
- 401k options
WHY WORK WITH WALKER?
- Access to our top ranked team of recruiting and placement specialists
- Continuous, one-on-one support from a dedicated engagement manager
- Professional resume development and interview preparation
Contact our Recruiting Team today to experience the Walker Healthforce difference! ABOUT US: Walker Healthforce is known as the dominant force of performance, precision, expertise, and integrity in the healthcare consulting community! As a certified WMBE, we provide end-to-end healthcare IT and clinical solutions to hospitals, health systems, and payer organizations, including Fortune 100 firms nationwide. We are healthcare experts, we’re custom not commodity and we’ve been exceeding expectations for nearly 20 years. Join forces with us to experience unparalleled results today! We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. #IND1 Apply tot his job Apply To this Job