Senior Administration Role in ITOC - Unlock Your Potential in a Remote Opportunity

Elevate your career with a dynamic and forward-thinking organization as a Senior Admin, ITOC! Enjoy the flexibility of a fully remote work arrangement, tailored to fit your modern work style. This role demands a unique blend of technical expertise and leadership skills to drive success, offering a competitive salary package commensurate with your experience.

About the Position

The Senior Admin, ITOC, is a pivotal technical role responsible for the administration and support of systems across a multi-site environment. Key responsibilities include managing major incidents, guiding team members, and ensuring the integrity and availability of systems, all while providing exceptional support to end-users and business teams.

Responsibilities

• Manage, coordinate, and communicate all Priority 1 incidents to resolution.
• Guide and coach ITOC team members in analyst and admin roles to enhance their skills and performance.
• Handle escalations and senior leader communications with professionalism and tact.
• Perform daily system monitoring to verify the integrity and availability of all systems.
• Review system and application logs to ensure the completion of scheduled jobs.
• Administer and monitor corporate and managed services cloud-based systems for optimal performance.
• Develop, maintain, and utilize automation scripts using Bash, PowerShell, Python, and other relevant tools.
• Assist with patch management in production environments to ensure system security and stability.
• Create and maintain configuration documentation, system and operations documentation, and knowledge base articles for future reference.
• Act as the primary point of contact for outages and escalations, assisting Incident Managers in emergency scenarios.
• Monitor the ticket tracking system for newly assigned tasks and prioritize them effectively.
• Monitor and report on all networks, systems, and applications in a 24x7 operations center to ensure continuous operation.
• Handle routine operations requests such as adding new users and restarting services efficiently.
• Implement and follow all policies and procedures for monitoring, testing product availability, and incident management to maintain high standards.

Requirements

• Associate degree or equivalent experience in a related field.
• 5-7 years of experience in a related field, with a focus on technical administration and support.
• Prior experience with major incident management programs is highly desirable.
• Experience with NOC tools, network management systems, and escalation procedures is essential.
• Solid understanding of Windows administration and application resource utilization monitoring.
• Solid understanding of network concepts and troubleshooting skills, including DNS, IP, and network hardware.
• Experience with Microsoft Infrastructure - Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
• Knowledge of cloud platforms and virtualization software, such as Azure, AWS, or Google Cloud.
• Experience in managing and supporting virtualized environments in VMWare.
• Basic understanding of load-balancers and web session state troubleshooting.
• Ability to identify inefficiencies and provide solutions to improve systems and processes.
• Experience supporting web application solutions including PaaS, SaaS, and IaaS.
• Excellent verbal and written communication skills to interact with diverse stakeholders.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proven decision-making abilities and a self-starter mindset.
• Ability to adapt to fast-paced environments and thrive in a dynamic, high-growth setting.

Nice-to-Haves

While not mandatory, the following skills and experiences are highly valued:

• Additional certifications or training in related fields.
• Experience with automation tools and scripting languages.
• Familiarity with IT service management frameworks and best practices.

Benefits

By joining our team, you'll enjoy a range of benefits, including:

• Travel perks for team members to explore new destinations.
• Opportunities for personal and professional growth through training and development programs.
• Empowerment to bring your full self to work in an inclusive and supportive environment.

Don't Hesitate, Apply!

If you're passionate about technology and leadership, and you're looking for a new challenge, don't wait - apply today! We value a great attitude and a willingness to learn above all, so even if you don't meet every single requirement, we encourage you to submit your application.