Join Our Team: Service Center Support Representative (Remote Opportunity)

Job Highlights:

• Position: Service Center Support Representative
• Location: Remote Work Opportunity
• Compensation: Competitive Salary and Benefits Package
• Start Date: Immediate Openings Available
• Company: Workwarp (Partnering with FedEx)

We are seeking a highly skilled and customer-focused Service Center Support Representative to join our team. As a key member of our service center, you will provide exceptional administrative and customer service support to ensure seamless daily operations.

Key Responsibilities:

• Customer Service Excellence: Respond to customer inquiries via phone, email, or in-person, resolving issues, and providing timely solutions.
• Documentation and Data Entry: Process and verify documentation related to freight movement, and enter/update shipment information into our computer system.
• Administrative Support: Perform clerical functions, including maintaining files, answering phones, and sorting/distributing mail and packages.
• Freight Handling and Coordination: Administer the freight pick-up process, make delivery appointments, and manage documentation related to driver check-ins and collections.
• Communication and Collaboration: Coordinate with sales, operations, and other service centers to address customer needs and operational issues.
• Cash Handling and Compliance: Reconcile cash and checks, prepare deposits, and ensure compliance with company policies and applicable laws/regulations.

Qualifications and Requirements:

• Education: High school diploma or GED required; additional education or certification in a related field is a plus.
• Experience: Previous experience in customer service and general office administration preferred; experience in transportation or logistics is advantageous.
• Skills: Strong communication, organizational, and multitasking skills, with the ability to use general office equipment and software.
• Knowledge: Understanding of FedEx services and products, with the ability to handle confidential information and follow instructions accurately.
• Attributes: Ability to work independently and as part of a team in a fast-paced environment, with demonstrated time management skills and attention to detail.

Working Conditions:

• Environment: Office and dock environment, fast-paced and deadline-oriented.
• Hours: May vary based on operational needs.

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.