Join Our Team: Part-time Patient Engagement Advocate (Call Center Agent) - Remote Opportunity

Unlock a Rewarding Career with EyeCare Partners! We're seeking a highly skilled and compassionate Part-time Patient Engagement Advocate (Call Center Agent) to join our dynamic team. As a Patient Engagement Advocate, you will play a vital role in delivering exceptional patient experiences, handling inbound and outbound calls, and providing top-notch support to our patients. With a competitive salary, comprehensive benefits, and opportunities for growth, this is an ideal role for those passionate about helping others.

At EyeCare Partners, we're dedicated to being the provider of choice for vision care patients. With over 550 full-scope medical optometry and ophthalmology practices across 18 states, we're the largest vertically integrated medical vision services provider in the US. Our mission is to provide end-to-end services, covering medical optometry, ophthalmology, and vision correction products, to ensure our patients receive the best possible care.

What We Offer:

• Competitive hourly rate of $16/hour, increasing to $17/hour after 90 days of successful performance
• Paid comprehensive training, with no prior call center experience required
• Flexible working hours, with our Call Center open from 7:30 a.m. to 6 p.m. Monday-Friday
• Opportunity to work from home after 5 weeks of on-site training
• Full suite of benefit offerings, including medical, dental, and vision insurance
• Opportunities for professional growth and development in a dynamic and expanding company

Responsibilities:

• Handle patient calls and inquiries, scheduling and confirming appointments, and addressing patient needs
• Be an extension of our offices, taking inbound and placing outbound calls to patients, and caring for their overall health
• Assist patients with orders, insurance verification, payments, and urgent situations
• Meet or exceed specified metrics, including patient experience, quality assurance, and patient survey scores

Requirements:

• High School Diploma or equivalent required
• Customer service experience preferred
• Ability to work in a fast-paced environment and adapt to change
• Pleasant, friendly, and professional manner, with effective customer service skills
• Ability to maintain strict confidentiality and handle sensitive information
• Proficient in data entry, with exceptional written and verbal communication skills

Physical Requirements:

• Must be local to the St. Louis, MO area for the first 5 weeks of on-site training
• Ability to sit for extended periods, with regular talking and hearing required
• Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Work Environment:

• Professional office environment, with standard office equipment and technology
• Flexibility in hours, with core work hours from 7:30 a.m. to 6 p.m. Monday-Friday

Ready to Join Our Team?

If you're passionate about delivering exceptional patient experiences and are looking for a rewarding career with opportunities for growth, apply today to become our next Patient Engagement Advocate!