Remote Customer Support Agent - Seasonal Opportunity

Join UnifyCX, a leading Global Business Process Outsourcing company, as a Customer Support Agent and be part of our dynamic, remote-first team! We're seeking experienced and motivated individuals to deliver exceptional service to our clients during our busy season.

Key Highlights:

• Seasonal position: July 1st – October 2025
• Competitive base pay: $20.00 per hour
• Remote work arrangement: Must reside in the greater San Antonio, TX area
• Flexible schedule: Monday - Friday, 9:00 AM – 9:00 PM (no weekends!)
• Employment duration: 3 to 4 months

Job Summary

Responsibilities:

• Deliver extraordinary customer service and build positive relationships with clients
• Manage your time effectively and respond to incoming calls in a timely manner
• Accurately document call details and customer interactions
• Take ownership of customer issues and follow them through to resolution
• Maintain organized records of service actions and outcomes
• Prioritize workflow based on task urgency and importance
• Support additional tasks as assigned

Ideal Candidate

To be considered for this role, you should have:

• Proven working experience in a customer service environment, preferably Technical Support
• Experience in providing customer service support
• Availability to work Monday-Friday
• Proficiency in communications
• Strong organizational and time-management skills
• Exceptional attention-to-detail
• Advanced troubleshooting and multi-tasking skills

About Us

UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. With nearly two decades of experience, we've grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

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