Job Title: In-Plant Solutions Specialist - Hydrogear (3rd Shift)

Join Our Team as an In-Plant Solutions Specialist - Hydrogear (3rd Shift) and Drive Customer Satisfaction! At MSC Industrial Supply Co., we're committed to building a better career for our associates. As an In-Plant Solutions Specialist, you'll play a critical role in supporting our customers and driving long-term satisfaction. This is a unique opportunity to work on-site with a large strategic account, managing our MSC ControlPoint Solutions and providing excellent customer service.

We're a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services, with over 80 years of experience across dozens of industries. Our Built to Make You Better brand promise is at the heart of everything we do, and we're looking for talented individuals like you to join our team.

Job Summary

The In-Plant Solutions Specialist will be responsible for providing exceptional customer service, managing our MSC ControlPoint Solutions, and driving customer satisfaction. This role requires a strong and diverse skillset, including excellent customer service, problem-solving, and communication skills. If you're passionate about delivering results and building strong relationships, we want to hear from you.

Key Responsibilities

• Provide excellent customer service to drive long-term customer satisfaction
• Manage MSC ControlPoint Solutions, including vending, VMI, and crib management programs
• Determine optimal sourcing strategies for key customer projects
• Collaborate with the account team to maximize customer satisfaction and future projects
• Resolve on-site customer product and service issues
• Communicate customer concerns to management to ensure effective problem resolution

Requirements

• High School Diploma or equivalent experience required
• College degree preferred
• 2+ years of experience in inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service
• Industry experience preferred
• Relevant military experience a plus
• Metalworking knowledge and experience a plus

What We Offer

• Competitive salary range: $39,410 - $56,300 per year
• Opportunities for professional development and growth
• Comprehensive benefits package, including health, well-being, and financial benefits
• Recognition and rewards for outstanding performance
• A dynamic and supportive work environment

Why MSC?

We're a company that cares about our associates and is committed to providing an environment of mutual respect. We offer a range of programs to support your career development, including training, mentorship, and opportunities for advancement. If you're looking for a challenging and rewarding career, join our team today!

Equal Opportunity Employer

MSC Industrial Supply Co. is an equal opportunity employer, committed to providing a work environment that is free from discrimination and harassment. We welcome applications from qualified candidates of all backgrounds.

Apply Now and take the first step towards a rewarding career with MSC Industrial Supply Co.