Customer Service Representative - Aetna Medicaid

Join Our Team at CVS Health and Make a Difference in Healthcare

Bring your heart to CVS Health, where our purpose is to deliver enhanced human-centric healthcare for a rapidly changing world. We're seeking a compassionate and skilled Customer Service Representative to join our team, providing exceptional service to Aetna Medicaid members and providers.

About the Role:

• Location: Remote (must live within 50 miles of Linthicum, MD)
• Schedule: Monday - Friday, 8:30 AM - 5:00 PM EST (training and production)
• Compensation: $17.00 - $31.30 per hour (dependent on experience and qualifications)

Job Summary:

As a Customer Service Representative, you will provide telephone assistance to Aetna Medicaid members and providers, addressing inquiries on eligibility, provider changes, ID cards, and more. You'll be the face of CVS Health, delivering an excellent experience to our callers every time.

Responsibilities:

• Answer incoming calls from members and providers, responding to inquiries on benefits, eligibility, services, and more
• Utilize high-speed internet connectivity with secure service via ethernet cable
• Meet performance standards, attendance requirements, and call quality goals

Requirements:

• High school diploma or equivalent GED
• Ability to communicate effectively with members and providers orally and in written form
• Self-sufficient and able to work from home with minimal supervision
• Commute to the office in Linthicum, MD when needed due to technical issues

Preferred Qualifications:

• Experience working remotely in a call center setting
• Familiarity with Medicaid and Medicare

What We Offer:

• Competitive salary and benefits package
• Medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Paid time off, holidays, and well-being programs
• Opportunities for education assistance and career development

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Apply To This Job