Customer Experience Chatroom Operator (Remote)

Join the Drips Team and Revolutionize Customer Experience!

We're seeking a talented Customer Experience Chatroom Operator to join our dynamic team remotely! As a key player in our Conversion Improvement team, you'll engage with consumers, respond to their queries, and provide exceptional customer service. If you're a customer service driven individual with a passion for conversation and a knack for empathy, we want to hear from you!

About Drips

Drips is a cutting-edge AI-powered conversational outreach platform that enables enterprises to connect with consumers through human-like two-way texting, scheduled calling, and voicemail messages. Our innovative technology has handled over half a billion humanized conversations to date, making us the platform of choice for top enterprises.

Job Overview

As a Customer Experience Chatroom Operator, you'll be responsible for:

• Responding to inbound messages via our chat room to leads regarding questions or concerns around the product or service
• Creating ad-hoc responses that are relevant, appropriate, and compliant to the records industry and vertical
• Escalating conversations to leadership when needed
• Documenting frequently asked questions for continual improvement
• Maintaining 98% or above accuracy in response handling
• Meeting a Replies per Hour rate of 60 replies per hour worked

Requirements

• Experience in a Customer Service Chatroom environment
• Experience with writing responses to consumers in a real-time, chat-based environment
• Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans
• Professionalism in all interactions
• Exceptional attention to detail, high standard of excellence/perfection
• Comfortability on a computer, advanced typing skills
• Good grammatical, spelling, and logic skills
• Reliable and responsible to a designated schedule
• Must have reliable strong internet/WiFi

What We Offer

• Competitive salary
• Full-time role with benefits program
• Opportunity to work remotely
• Dynamic and supportive team environment
• Professional growth and development opportunities

Core Values

At Drips, we value:

• Lean: Finding the right mix between administration and simplicity
• Passion: Expressing passion daily and taking on additional projects
• Happiness: Finding balance in personal and work life
• Improve: Continuously streamlining and innovating
• Team: Supporting and assisting teammates

Apply Now!