Associate Director, Software Development

About the position The Associate Director-Software Development at Verizon is responsible for leading and managing Call Center and Store applications within the Value business. This role involves overseeing a talented team, ensuring high-quality product delivery, and collaborating with business units to align on goals and vision. The position requires technical leadership, management of large-scale applications, and the implementation of Agile methodologies to drive innovation and efficiency in customer service and sales processes.

Responsibilities

• Lead and manage the Call Center and Store applications in the Value business.

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• Coach and mentor a highly motivated team to deliver high-quality products and services.

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• Partner with business units to establish goals and communicate the vision set by senior leadership.

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• Work closely with cross-functional teams to develop and deliver business value through the Northstar Architecture tech stack.

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• Provide technical leadership and subject matter expertise on complex projects across multiple channels.

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• Lead the Center of Excellence for Call Center and store channels, delivering end-to-end solutions for Sales and Service flows.

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• Manage relationships with vendors to improve quality and reliability of products and services.

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• Establish objectives and create road maps to align with business partners and stakeholders.

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• Drive DevOps implementation and manage the delivery of projects within budget and time constraints.

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• Analyze market and technology trends to identify growth opportunities and recommend process improvements.

Requirements

• Eight or more years of relevant experience in software development or related fields.

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• Bachelor's degree or four or more years of work experience in a relevant area.

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• Advanced experience in Software Development and technology leadership.

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• Experience in managing and motivating large technical teams.

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• Ability to manage multiple projects simultaneously and deliver large-scale technical projects.

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• Demonstrated experience in partnering with Business and IT teams to drive alignment and delivery.

Nice-to-haves

• Bachelor's degree in Computer Science or a related field.

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• Experience in business process transformation and user experience optimization.

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• Strong knowledge of operational discipline and change control procedures.

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• Experience managing large vendor performance and maintenance contracts.

Benefits

• Health and wellness benefits

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• Short term incentives

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• 401(k) Savings Plan

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• Stock incentive programs

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• Paid time off

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• Parental leave

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• Adoption assistance

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• Tuition assistance

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