Product Manager, Customer Service - Remote Opportunity

Join our dynamic team at Netflix and be part of a revolutionary customer service experience. We're seeking an experienced Product Manager to lead the development of our contact center platform, ensuring seamless interactions between our customers and support specialists. As a key member of our Customer Service organization, you'll play a vital role in shaping the future of our customer support technology.

About the Role:

• Lead the development and improvement of our contact center platform, collaborating with cross-functional teams, including design, engineering, operations, and data science.
• Drive the adoption of third-party solutions and develop a long-term strategy and roadmap for our contact center platform.
• Partner with CS functional teams to understand their vision and challenges, delivering tailored solutions that enhance the customer and specialist experience.
• Manage integrations and adoption of product features, working closely with engineering, data science, and third-party solution providers.

Responsibilities:

• Provide product management leadership for our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with internal tools.
• Define strategy, capture requirements, prioritize features, identify dependencies, mitigate risks, and communicate plans.
• Collaborate with global teams to understand regional support expectations and design experiences that meet those needs.
• Embody the unique Netflix culture, prioritizing a customer-obsessed and innovative approach.

What We're Looking For:

• 3+ years of experience in product management for consumer or internal-facing products.
• Proven ability to make data-informed decisions and drive projects that quantitatively improve customer and specialist experiences.
• Excellent written and verbal communication skills, with the ability to build trust and foster collaborative relationships cross-functionally.
• Experience working with CCaaS, CPaaS, UCaaS, and CRM products, as well as a focus on customer care, is highly desirable.

Benefits:

• Competitive salary: $20-30/hour
• Full-time employment
• 8-hour workdays
• Remote work opportunity
• Location: Arizona, USA

How to Apply:

Ready to join our team? Click Apply Now to start your application process. We can't wait to hear from you!

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