Customer Service Associate II - Hybrid Role

Join ADI, part of Resideo Inc, a leading wholesale distributor of security and low-voltage products in North America, and become an integral part of our customer-centric team. We're passionate about empowering our customers to succeed in the exciting and growing marketplace, and we believe our people are our greatest asset. As a Customer Service Associate II, you'll play a vital role in delivering world-class customer service, driving business growth, and contributing to our culture of performance, development, and endless opportunities.

In this hybrid role, you'll work collaboratively with our Central Sales Group Customer Care team, reporting to the Supervisor, to provide exceptional support to our customers. If you're a motivated, experienced, and dynamic individual who thrives in fast-paced environments, we encourage you to apply. Please note that this position is not eligible for US visa sponsorship.

Key Responsibilities:

• Deliver world-class customer service to all customers, responding to inquiries via phone calls, and addressing account inquiries, orders, returns, quotes, and more
• Exhibit in-depth knowledge of Resideo products, systems, and procedures, and stay up-to-date on new technologies and industry developments
• Listen attentively to customer needs and concerns, providing timely and effective solutions, and ensuring accurate input of customer data and detailed notes
• Meet monthly KPIs and schedule adherence guidelines, while maintaining a high level of productivity and efficiency in a fast-paced environment

Requirements:

• Strong verbal and written communication skills, with the ability to articulate complex information clearly and concisely
• 1+ year of customer service experience, with a proven track record of delivering exceptional customer support
• Availability to work full-time hours between 8am-8pm ET, with flexibility to adapt to changing business needs

Preferred Qualifications:

• Experience using Microsoft Office Products, Epicor Prophet 21, and Salesforce
• Bilingual abilities, with fluency in multiple languages

What We Offer:

• Comprehensive benefits package, including medical, dental, vision, commuter benefits, pet insurance, and 401k participation from day one
• Generous paid time off, including 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3, as well as 12 paid holidays per year
• Four weeks of parental leave without using vacation time, and team member discounts on company products and services
• Opportunities for professional growth and development within a global business, with a focus on performance, customer service, and team member development

At Resideo, we're committed to building a diverse and inclusive workplace, where everyone feels valued and empowered to contribute. We're an equal opportunity employer, and we welcome applications from qualified candidates of all backgrounds. If you're passionate about delivering exceptional customer service and driving business growth, we encourage you to apply.

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