Customer Service Associate - Nights and Weekends (Remote)

Join our dynamic team at Workwarp as a Customer Service Associate, where you will play a vital role in delivering exceptional service to our valued sellers and customers. As a remote team member, you will have the flexibility to work from the comfort of your own home, with a competitive salary and opportunities for growth and development.

Job Overview

• Start date: Immediate openings available
• Location: Remote (with initial 4-week in-office training in Coppell, TX)
• Compensation: $40,000 base salary with overtime eligibility, bi-annual bonuses, and annual equity grant

The Opportunity

Role Expectations

In the first 30 days, you will complete new hire orientation, gain industry knowledge, and develop critical thinking skills to proactively identify potential order issues. As you progress, you will:

• Investigate and resolve customer experience issues (60 days)
• Handle day-to-day interactions with sellers and navigate our order queue (60 days)
• Continue learning and advancing your skill sets to achieve individual and team goals (90 days)
• Manage in-bound seller calls and monitor open and pending orders (90 days)

What You'll Bring

• Outstanding communication, attention to detail, and organizational skills
• Strong customer service mindset with problem-solving, decision-making, and resolution skills
• Interest in the live event space and an eager-to-learn attitude

Work Schedule

• Initial 4-week training: Monday-Friday, 8:30am-5:00pm (in-office)
• Hybrid model: 3 days in-office, 2 days remote
• Hours: 1:30pm-10:00pm, with alternating days off (Tuesday/Wednesday or Wednesday/Thursday)

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Apply Job! or Apply to this Job