Digital Banking Specialist
About the position
Responsibilities
- Supports the onboarding process of new Treasury Management customers working closely with Treasury Management Bankers and Commercial Bankers, including preparing onboarding and origination agreements.
- Provides operational support and troubleshooting of treasury services such as Cash Management, ACH and Wire origination, Remote Deposit Capture, Positive Pay.
- Processes maintenance requests for existing Treasury Management customers including gathering documentation and processing system changes.
- Completes administrative duties that support the Digital Banking department such as transaction reviews, approvals, and report review.
- Delivers high-quality customer support of digital products and services through multiple platforms such as telephone, e-mail, text messaging and secure messaging.
- Retains and expands existing business digital banking relationships; calling on existing customers to discuss and address customer needs and problems and seeking to offer business solutions and building relationship with prospective customers.
- Participate in digital banking demonstrations to prospective customers in partnership with Treasury Management and Commercial Bankers.
- Collaborate with bank customers in fraudulent situations, by identifying fraudulent transactions and/or recognizing fraudulent scenarios, reporting the situation timely and supporting the customer through the process.
- Maintains knowledge of online banking products and related services.
- Researches latest trends in technology and makes recommendations that align with the banks strategic plan.
- Independently troubleshoots and resolves system issues impacting customers.
- Participates on or leads project teams or department-specific initiatives.
- Performs other duties and projects as requested, both functionally and cross-functionally.
Requirements
- Bachelor's Degree in Business, Information Management/Technology or related field or equivalent experience.
- 1-3 years of related experience/exposure within the banking industry preferred but not required.
- Demonstrated ability to execute day to day work independently while performing key accountabilities under general supervision.
- Demonstrates superior customer service skills (customer-oriented) and motivated to build new relationships.
- Demonstrated ability to multi-task projects and daily job duties.
- Demonstrated ability to address basic to moderately complex job related/technical issues and problems with guidance, and refers more complex issues to higher-level staff.
- Demonstrated strong written and verbal communication skills.
- Demonstrated strong team collaboration/team work skills, with ability to work in cross functional teams and build/maintain positive working relationships.
- Demonstrated ability to interact efficiently with Technology and utilize common office applications including Word, Excel, Outlook, and related applications; willingness to learn new technologies.
- Demonstrated strong troubleshooting and problems solving skills.
Benefits
- Comprehensive, value-added career opportunities
- Focus on career development, broad exposures, and learning new things daily
- Opportunities to help others and make a difference in the community
- Opportunities to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups
- Competitive full benefits package including HSA with investment options, 401K with match, and profit sharing
- Vacation and PTO time reflective of your experience
- Volunteering time off of 12 hours per year
- Hybrid/remote work schedule in alignment with our e-commuting policy for specific positions
- Access to a library over 6,000 personal and professional development on-line courses, hosted by Udemy Business
- Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums
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