Solar Training Associate

Solar Training Associate About our client Our client was founded in 2017 by veteran solar sales and finance professionals dedicated to helping customers get the most out of solar energy. They pride themselves on delivering their customers and inventors with the simplest and most affordable path to energy savings. About This Opportunity: We are seeking a highly organized and adaptable individual to join our team as a Training Associate. This unique hybrid role will split responsibilities between supporting internal and external training efforts and providing high-quality customer service. Reporting directly to the Manager of Training, this position will play a key role in developing training resources, onboarding new hires, and ensuring excellent support for homeowners, solar installers, and sales professionals. This is a fast-paced, cross-functional position perfect for someone who enjoys building relationships, solving problems, and making an impact. Responsibilities: Training

• Support the Manager of Training in designing and maintaining onboarding and continuing education programs for internal staff and external partners.

Build training content such as documenting standard operating procedures (SOPs), video walkthroughs, playbooks, and e-learning modules.

• Oversee LMS user management and consider administrative support needs.
• Manage new partner account setup within the HDM portal and lead ongoing partner performance tracking by maintaining and improving the partner dashboard and reporting key engagement metrics regularly.
• Coordinate and track training progress using the Learning Management System (LMS) for both internal and external training audiences.
• Schedule and host webinars and training sessions for solar installers, developers, and sales partners.
• Ensure all training content aligns with compliance requirements and company standards.
• Assist in gathering feedback and performance metrics to continuously improve the effectiveness of training materials.

Customer Support

• Serve as a second line resource for homeowners, solar installation companies (EPCs), and sales professionals by responding to inquiries via phone and email.
• Serve as a subject matter expert for partners trained through HDM’s programs, providing frontline support on inquiries within scope and routing others appropriately to Underwriting or relevant teams.
• Manage EPC portal access, including onboarding new personnel and removing inactive users. Triage incoming requests and route them to the appropriate internal team when necessary.

Key Competencies:

• Excellent Communication: Clear, thoughtful, and responsive communication skills across phone, email, and documentation.
• Detail-Oriented: Precise and thorough in both customer interactions and training documentation.
• Collaborative Mindset: Ability to work cross-functionally with operations, sales, and compliance teams.
• Strategic & Adaptive: Able to anticipate needs, stay ahead of roadblocks, and pivot priorities as needed.
• Customer-Focused: A natural problem solver who brings empathy and patience to customer interactions.

Qualifications:

• 2+ years of experience in training coordination, instructional support, or customer service (solar or energy sector preferred).
• Familiarity with solar financing products and processes (loans, PPAs, leases) is a plus.
• Proficiency with Google Workspace (Docs, Sheets, Slides); experience with CRM and LMS platforms is a plus.
• Strong organizational skills with the ability to manage multiple projects and deadlines
• Self-starter with a proactive, team-oriented attitude.
• Experience working in a remote or distributed team environment is preferred.

Compensation and Work Environment

• Full-time, W2 position
• Competitive base salary (based on experience)
• Bonus potential for top performers
• 100% remote (U.S.-based candidates only)
• High-growth potential for the right candidate

Equal Employment Opportunity Statement All Solana Talent Group Clients are an equal employment opportunity (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. We are a proud promoter of employment opportunities to our Military and Veterans. 3lNMmjFxOq Apply tot his job Apply To this Job