RN Telephone Advise/Triage Nurse Call Center, Full-Time, Days – Amazon Store

The RN Telephone Advice/Triage Nurse provides expert professional nursing advice and triage services to patients over the phone. Conducts patient assessments utilizing standard protocols and standardized procedures. Uses clinical knowledge, experience, and best practice independently to provide medical advice to patients with potentially urgent, emergent, or potential health problems. Makes safe, effective, and appropriate dispositions, including facilitating referrals to primary care and specialty providers, healthcare facilities and community resources. Responsible for educating the caller regarding immediate health care needs utilizing knowledge of basic nursing principles, practices, ethics, and concepts. Handles incoming calls, faxes prescriptions and assist with processing prescription refill. Will be in-office with the option of becoming remote after successful completion of departmental requirements.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.