User Experience Lead

Job Description:

*This is a remote role, but must be willing to work EST or CST business hours*

At Merkle, we don’t just design interfaces — we design experiences that matter. As a User Experience Lead, you’ll bring bold ideas to life, turning complex challenges into intuitive, human-centered solutions. You’ll have the chance to shape high-impact work with a leader in the home energy solutions market while also flexing your skills across a diverse mix of clients and industries. This is your opportunity to collaborate with smart, passionate teams, push your craft forward, and create digital products and services people love to use every day.

Responsibilities

• You will support the design of end-to-end digital experiences across mobile, commerce, and web products in partnership with project leads

• You will create user-centered solutions that balance customer needs with measurable business outcomes

• Apply design thinking at both the interaction and journey level to ensure clarity and consistency

• Conduct usability testing, synthesize findings, and translate insights into actionable improvements

• Leverage consumer behavior, research, and data to inform design decisions

• Stay current with design and technology trends and bring fresh ideas into client work

• Communicate design rationale effectively to stakeholders through presentations and storytelling

• Deliver core design artifacts, including journey maps, service blueprints, user flows, competitive analysis, frameworks/specifications, and polished Figma-based wireframes, mockups, and prototypes

• Contribute to best-in-class commerce design, from shopping and checkout to account management and post-purchase experiences

Must Haves

• 5+ years of UX design experience with a portfolio demonstrating design thinking, problem-solving, and strong visual craft (layout, typography, color, accessibility) across desktop and mobile, including complex systems and end-to-end product design

• Bachelor’s degree in Design, HCI, Psychology, or related field — or equivalent professional experience is welcome

• Deep understanding of user-centered design principles and digital best practices (responsive web, mobile, native apps)

• Familiarity with web technologies (HTML5, CSS3, JavaScript) to collaborate effectively with developers

• Proficiency with modern UX tools such as Figma (wireframes, prototypes, design systems) and Adobe Creative Suite for supporting visual design needs

• Strong visual and interaction design skills, along with excellent communication and storytelling abilities

• Hands-on experience with usability testing, research synthesis, journey mapping, service blueprints, user flows, and accessibility standards (WCAG)

Nice-to-Haves

• Experience in an agency, design consultancy, or product design studio

• Curiosity about how AI can enhance design, with applied examples a plus

• Strong background in ecommerce (B2B and B2C) — highly desirable

• Experience designing for diverse user personas and customer types

• Familiarity with atomic design methodology, design systems, and production design for platforms such as Adobe Experience Manager (AEM)

• Experience supporting pitch work, contributing design concepts and storytelling for new business opportunities

The annual salary range for this position is $78,000 - $126,500. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

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Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [email protected] by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you. 

Originally posted on Himalayas