Client Operations Representative

We are seeking a highly organized, proactive, and detail-oriented Client Operations Representative (COR) to join our growing team. In this role, you will support our Client Results team, ensuring the seamless delivery of client engagements by managing key operational and administrative tasks. You’ll work closely with Project Managers and Client Engagement Directors to help drive exceptional service and results.

This is an exciting opportunity for a candidate who thrives in fast-paced environments and enjoys working behind the scenes to make things run smoothly.

Key Responsibilities

• Support project planning, coordination, and execution across client engagements
• Assist with scheduling meetings, managing project timelines, and organizing documentation
• Serve as a liaison between internal teams to ensure timely and efficient delivery
• Maintain and update project management tools (e.g., Monday.com)
• Coordinate and facilitate Zoom meetings, take notes, and track action items
• Monitor client communications and ensure timely responses or follow-ups
• Contribute to process improvements and team efficiency

Requirements

• Based in Latin America or the Caribbean
• Excellent English communication skills (written and verbal)
• Strong organizational and multitasking abilities
• Proactive and resourceful with high attention to detail
• Comfortable working independently and as part of a team
• Reliable internet connection and home office setup
• Familiarity with tools like Monday.com and Zoom is a plus
• Experience in client services, operations, or administrative support preferred

Working Hours

• 30–40 hours per week
• Flexibility across time zones, ideally aligned with EST, CET, or PST

Minimum Technical and Work Environment Requirements

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.

• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.

• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.

• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Originally posted on Himalayas