Director, Account Management

Build Your Career at Canto – Where Innovation Meets Impact

At Canto, we’re not just transforming digital asset management—we’re creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.

Joining Canto means becoming part of a dynamic team where your contributions truly matter.

We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that’s making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together.

If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We’re growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto!

Job Title:Director, Account Management

Location: Remote – United States (See eligible states below)

Company Overview

Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution. Join our mission to transform the DAM category and empower brands to extract unparalleled value from their digital assets.

It's such an exciting time to join the Canto Team. We have great people here already, and we are growing rapidly - we look forward to hearing from you if you match the role below.

Job Overview

The Director of Account Management is a strategic leader responsible for driving revenue growth retention through upselling, renewals, and ensuring high levels of customer satisfaction for our entire customer base. This role will oversee a global team (across the US and EMEA) of account management leaders and collaborate closely with cross-functional teams—including Sales, Marketing, Product, and Customer Success—to align account strategies with overall business objectives. The successful candidate will streamline account processes, mentor leaders, and implement data-driven strategies to enhance customer engagement, retention, and expansion. Key objectives include achieving quarterlyexpansion retention targets, driving scalable programs, playbooks, and segmentation models that enable the account management team to deliver consistent, high-impact outcomes across regions and customer segments.

What You’ll Be Doing

• Lead and mentor theglobal account management team, setting clear performance goals, and fostering an environment of accountability and continuous improvement. 

• Define and execute the global account management vision and operating model, ensuring alignment with company growth objectives.

• Own regular forecasting updates for our expansion and retention targets to ensure alignment with achieving company objectives.

• Manage the budget and resource planning for the Account Management organization.

• Work closely with the CSM leadership team to improve retention results including monitoring customer usage metrics to identify adoption gaps and proactively address potential issues.

• Drive scalable programs, playbooks, and segmentation models that enable the account management team to deliver consistent, high-impact outcomes across regions and customer segments.

• Leverage analytics from our operational toolkit (Salesforce, ChurnZero, Gong, Clari,etc) to monitorcustomer performance, forecast trends and drive strategic decisions.

• Navigate complex contract negotiations and resolve conflicts, ensuring mutually beneficial outcomes. Personally engage with executive stakeholders at strategic accounts to strengthen partnerships, uncover new opportunities, and ensure alignment with customer business goals.

• Serve as a key voice of the customer, translating insights from the account management team into actionable recommendations that inform product roadmap, pricing strategy, and company-wide initiatives.

• Manage change effectively, adapting strategies in response to evolving market conditions, customer needs and internal team needs. Effectively lead team through various change management initiatives, leading to strong team adoption and impact.

• Lead development and enhancement of account management processes and effectively manage projects from initiation to completion.

• Lead cross-department collaboration efforts with all internal departments, including but not limited to Revenue Operations, Customer Success, Implementation, Support, Product, Finance and Sales teams.

• Develop ongoing engagement strategies to drive customer engagement oriented towards driving expansion pipeline and product adoption motions to drive retention.

• Oversee the improved adoption utilization of technologies, including AI capabilities, and selection and rollout of new technologies that enhance account management results efficiency.

Qualifications Experience needed to be successful in this role

• 9+ years of B2B SaaS account management experience, including 5+ years leading global teams and 2+ years in second-line leadership, with a track record of building and scaling highly engaged, high-performing teams.

• Proven ability to create and execute strategies that drive account expansion, renewals, and cross-sells by positioning value-added solutions that maximize customer outcomes and improve customer lifetime value.

• Experienced in designing and scaling operational frameworks, owning functional budgets, and transforming account management practices through new models, segmentation frameworks, processes, and technology platforms.

• Strong communicator and relationship builder with the ability to influence at the executive level, foster cross-functional alignment, and navigate complex customer and team challenges with professionalism and tact.

• Proficiency with SaaS toolkits such as Salesforce, ChurnZero, Gong, and Clari; innovative use of generative AI to enhance process optimization, performance, coaching, and leadership analytics.

• Experience overseeing a base of 4,000+ customers at scale with annual sales-negotiated contracts is strongly preferred.

• Experience with DAM, PIM, or marketing technology is highly valued.

What's so great about Canto - Elevate your Journey with Canto

Start-Up Spirit: Embrace the excitement and flexibility of a growing company.

️ Hands-On Impact: Your work directly contributes to our success.

Learning by Doing: Our growth plans provide real-time learning.

Close-Knit Team: Enjoy a tight-knit, supportive work environment.

Open Communication: We value transparency and open dialogue.

Problem-Solver's Paradise: Apply creativity to real-world challenges.

⚖️ Work-Life Harmony: We respect the balance between personal and professional life.

Growth Opportunities: As we grow, so do opportunities for our team.

Cultural Exchange: Learn from diverse colleagues in a global setting.

How We Do It – Our Values:

We are Customer Obsessed. We make it our mission to understand our customers and their challenges. Through our actions, we make our customers’ work easier.

We Own the Outcome. We set goals based on outcomes that matter, measure our results, and up our game. We are action oriented – changing course when we need to and committing when things go right.

We are Transparent, Curious, and Candid. We are truth-tellers, and default to transparency to build trust and collaboration. We are curious to learn more before we evaluate and decide. We bring a point of view and have the courage to share it.

We Treat Everyone with Respect and Empathy. Always. We respect each other and have fun. As one global team, we are made better by valuing different perspectives embracing diversity in experience and thought.

This position is eligible for hire in the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA WI. Candidates must reside in or be willing to relocate to one of these states at the time of employment.

Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Why Canto is the Place to Be!

Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success.

Make an Impact – Your ideas and efforts directly shape our future—every contribution matters.

Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale.

Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie.

Your Voice Matters – We foster open communication and transparency so every idea is heard.

Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence.

Balance that Works for You – We believe success comes from a healthy work-life harmony.

Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us.

A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.

Come be part of something exciting—your future starts here!

Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Originally posted on Himalayas