Communications Strategist

About NavaNava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position summary The Communications Strategist is responsible for developing and executing a content strategy that is consistent, sustainable, and aligns with established standards across digital, print, and other mediums. This role will provide strategic advice to streamline content production, improve content models, and ensure consistent voice and tone. The strategist will collaborate closely with developers, designers, and other content creators, contributing to effective content marketing experiences through the Agile development process. All activities will align with Nava's values: Be Active Stewards, Impact Over Ideology, Think Long-Term, Build Together, Inclusion is Essential, and Progress Takes Work.

What you'll do

• Lead & develop communication strategy & oversee project sites as well as public & participant community communications
• Maintain & outline updates to project sites including product website, public wiki pages (GitBook), and internal wiki (Confluence)
• Lead public & participant communications including newsletters, advising Open Source and Co-Design/Planning communications for consistent voice & tone, as well as creating, driving and contributing content for project newsletter, website & social media
• Work with vendors & peer contractors to coordinate overall project Comms
• Supporting outreach and review of presentation materials for project presentations including Program “Big Demo”, larger stakeholder presentations, and Open Source Community events
• Work with Program leadership to coordinate & then facilitate Community of Practice meetings with larger entities that include various sub-orgs/agencies to understand their needs regarding permissions, org structure, and workspace functionality, as well as provide an avenue for participants to network with peers and provide the implementation team to learn & collaborate
• Create content strategies that are consistent across digital, print, and other mediums
• Ensure content production aligns with company and program standards and values
• Maintain consistency in voice and tone across all communications platforms
• Provide guidance to improve content models and production workflows
• Identify and implement solutions for more efficient content creation and management
• Advise on user research-based approaches to content design
• Work with developers, designers, and content creators using Agile methodologies
• Collaborate on content marketing experiences, ensuring alignment with program goals
• Lead writing and editing efforts for various communications, including digital and print
• Ensure all written materials align with business objectives and user needs

Required skills

• Bachelor's degree or equivalent practical experience
• 3+ years experience in content strategy, writing, and editing
• Strong project management skills, able to balance multiple tasks and stakeholders
• Confidence in managing relationships with internal and external stakeholders
• Ability to develop and execute content strategies based on user needs
• Strong collaboration skills, especially with developers and designers
• Excellent written and verbal communication skills
• Experience facilitating workshops and brainstorming sessions
• Knowledge of Agile software development processes

Desired skills

• Experience working in the technology or civic tech sector
• Familiarity with government contracting (GovCon)
• Established relationships with press members in technology or mainstream media

Other requirementsAll roles at Nava require the following:Legal authorization to work in the United StatesAbility to meet any other requirements for government contracts for which candidates are hiredWork authorization that doesn’t require visa sponsorship, now or in the futureMay be subject to a government background check or security clearance, depending on the contract Perks working with NavaHealth coverage — comprehensive medical, dental, and vision plans to support your overall health needsInsurance coverage — Nava provides disability, life, and accidental death insurance at no costTime off — vacation, holidays (including Juneteenth), and floating holidays to rest and rechargeCompany holidays — enjoy 12 paid federal holidays each year on top of your regular PTOAnnual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonusParental leave — paid time off for new parents, plus weekly meals delivered to your homeWellness program — full platform offering physical, mental, & emotional health resources & support toolsVirtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit programSabbatical leave — earn extended paid leave after continuous service for personal growth or rest401(k) match — Nava matches 4% of your salary to support your retirement savings planFlexible work — remote-first environment with flexibility built around your schedule and responsibilitiesHome office setup — company laptop & setup assistance provided via Staples for remote work needsUtility support — monthly reimbursement to help offset eligible home office utility expensesLearning opportunities — internal training programs and resources to help grow your professional skillsDevelopment opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs Referral bonus — get rewarded when you refer great people who join the Nava teamCommuter benefits — pre-tax commuter programs to support in-office travel when applicableSupportive culture — A collaborative and remote-friendly team environment where people genuinely care LocationWe have fully remote options if you reside in one of the following states: Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Stay in touchSign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process. We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.

Originally posted on Himalayas

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