Experienced Customer Support Specialist – Remote Opportunity at blithequark
Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional support? Do you thrive in fast-paced environments and enjoy working with technology to resolve complex issues? If so, we invite you to join blithequark, a national leader in filing service of legal documents, as a Customer Support Specialist.
About blithequark
blithequark is proud to be a pioneer in the legal document filing industry, with over 30 years of experience and a reputation for innovation and excellence. Our team of 350 professionals is spread across the United States, with offices in major cities such as Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and Seattle, our headquarters. We're committed to advancing our technology and business processes to stay ahead of the competition and provide the best possible service to our customers.
Job Overview
As a Customer Support Specialist at blithequark, you will be the primary point of contact for our customers, addressing their questions, concerns, and issues in a timely and professional manner. You will work closely with other teams to ensure that all necessary tasks are completed on orders, and provide exceptional customer experience through diplomacy, critical thinking, and effective communication.
Key Responsibilities
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
Qualifications
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues, and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
Why Join blithequark?
At blithequark, we believe that our employees are the driving force behind our success. That's why we offer a comprehensive benefits package, including:
- Health, Dental, Vision insurance
- 401(k)
- Disability insurance
- Employee assistance program
- Paid time off
- Referral program
- Starting Pay: $12.00 per hour
Work Environment and Culture
As a remote employee, you will have the flexibility to work from anywhere in Puerto Rico, with a stable internet connection and a quiet workspace. Our company culture values collaboration, innovation, and customer satisfaction, and we encourage our employees to take ownership of their work and contribute to the growth and success of the organization.
Schedule
This is a full-time position, requiring a commitment of 40 hours per week, Monday through Friday. We offer a flexible schedule to accommodate your needs and preferences.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity at blithequark. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Now! Apply for this job