Swedish or Danish-speaking Customer Support Specialist (Travel Industry) - Join the Global Team at blithequark
Are you ready to embark on a game-changing career? Do you have a passion for delivering exceptional customer service and a flair for languages? Look no further! We're blithequark, a global technology and services leader that powers the brands of the future. We're on a mission to revolutionize the way businesses operate, and we're looking for talented individuals like you to join our team.
About blithequark
As a global leader in technology and services, we help well-known brands improve their businesses with integrated solutions in over 70 countries. Our commitment to innovation, customer satisfaction, and employee growth has earned us recognition as one of the "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture." We're proud of our achievements and strive to maintain a work environment that's supportive, fun, and rewarding.
The Role
As a Customer Support Specialist, you'll be responsible for delivering exceptional customer service to our clients across the Swedish, Danish, and Norwegian markets. You'll be the face of blithequark, providing accurate information, finding solutions, and ensuring our clients' journeys run smoothly. Your primary responsibilities will include:
- Providing great customer service via phone and email
- Offering accurate information about new bookings, rebooking's, and cancellation options for air and rail travel, hotel bookings, and more
- Finding solutions for each individual customer to ensure their journey runs smoothly
- Handling customer inquiries and resolving issues in a timely and professional manner
- Collaborating with our team to ensure seamless communication and resolution of customer concerns
Requirements
To succeed in this role, you'll need to be fluent in Swedish, Danish, or Norwegian (C1 level) and have a good command of English (B2 level). You'll also need to be flexible, dynamic, and customer-focused, with a passion for delivering exceptional service. Other essential skills and qualifications include:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Proficiency in using technology and software applications
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
What We Offer
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
- A competitive salary of 1900,- Euros/Gross
- Bonus up to 250,- Euros/Gross
- Flexible work schedule and remote work options
- A supportive and fun work environment
- Good health insurance, including gym and dentistry
- Paid mobile phone bill
- Opportunities for career growth and professional development
Work Environment and Culture
At blithequark, we're committed to creating a work environment that's inclusive, supportive, and fun. Our office in Riga is a hub of creativity and innovation, where our team members collaborate and share ideas to drive business success. We believe in recognizing and rewarding our employees' achievements and contributions, and we're proud of our reputation as a "Best Company Culture."
Career Growth Opportunities
We're committed to helping our employees grow and develop their careers. Our training programs and development opportunities are designed to equip you with the skills and knowledge you need to succeed in your role and beyond. Whether you're looking to move into a leadership position or explore new areas of interest, we'll support you every step of the way.
Recruitment Process
Our recruitment process is designed to be efficient and effective. We'll be in touch with you shortly after receiving your application to discuss your qualifications and experience. Our process includes:
- A short phone interview to discuss your background and experience
- An online test to assess your skills and knowledge
- An interview with our team to discuss your fit and qualifications
- A background check to ensure your suitability for the role
Location and Working Hours
This role is available full-time or part-time, with flexible working hours to suit your needs. You'll have the option to work from home or from our office in Riga, and you'll be expected to work 8.5 hours per day, Monday to Sunday, from 9 AM to 8 PM.
How to Apply
If you're ready to take the next step in your career and join our team at blithequark, please submit your application today. We can't wait to hear from you! Apply Now!
Note:
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