Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support
At blithequark, we're on a mission to revolutionize the way home service businesses operate by providing top-notch remote fractional CSRs to handle daily office tasks. As a dedicated and growing team, we're passionate about serving our clients and their employees with genuine care, helping them succeed in the trades. This is an exciting opportunity to join our established company and grow alongside us.
Who We're Looking For
We're seeking a highly motivated and customer-centric individual who is eager to take their career to the next level. As an EST Fully Remote Customer Service Specialist, you'll be responsible for overseeing daily office operations, coordinating scheduling, and providing exceptional customer service. If you have a growth mindset, are driven by professional development, and thrive in a fast-paced environment, we'd love to hear from you.
Responsibilities
As an EST Fully Remote Customer Service Specialist, your key responsibilities will include:
* Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
* Coordinating and scheduling technicians for service calls, installations, and repairs
* Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
* Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
* Organizing documents, invoices, and client records
* Processing customer payments and following up on overdue accounts
* Assisting in the setup and implementation of ServiceTitan or similar dispatching software
* Contributing to additional tasks to support the company's growth
Minimum Qualifications
To be successful in this role, you'll need:
* Experience in scheduling or dispatching
* Experience in a similar industry, such as plumbing, HVAC, or electrical services (a plus)
* Proficiency in Google Suite and Slack
* Experience in a cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) (a plus)
* Excellent time management, multitasking, and problem-solving skills
* Strong attention to detail and communication skills
* Familiarity with industry terminology, processes, and materials (a plus)
* Must pass a background check
Technical Requirements
To ensure a seamless remote work experience, you'll need:
* A desktop or laptop with a webcam, speakers, and a second monitor
* A Windows or Mac-based operating system
* A reliable internet connection with supportable speeds and a router easily accessible from your workspace
* 8GB RAM or more
Position Details
This is a full-time, remote position with a standard Monday-to-Friday schedule from 8am to 5pm EST. As a member of our team, you'll enjoy a dynamic and supportive work environment with opportunities to grow your career.
Why Join blithequark?
At blithequark, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. As a member of our team, you'll have access to:
* Ongoing training and professional development opportunities
* A dynamic and supportive team environment
* Flexible work arrangements to balance your work and personal life
* Competitive compensation and benefits packages
* Opportunities for career growth and advancement
How to Apply
If you're a motivated and customer-centric individual who is eager to take their career to the next level, we'd love to hear from you! Please submit your application through our website, and our hiring team will review your qualifications and experience. We look forward to hearing from you!