Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at blithequark

Are you a motivated and customer-focused individual looking for a challenging and rewarding career opportunity? Do you possess excellent communication skills, both written and verbal, and are proficient in Spanish and English? If so, we invite you to join blithequark as a Bilingual Financial Customer Service Representative in a remote work environment.

About blithequark

blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's top brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, our clients, and the environment.

Benefits of Working with blithequark

At blithequark, we offer a comprehensive benefits package that includes:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages to recognize your hard work and dedication
• Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security
• Paid Time Off to allow you to recharge and spend time with loved ones
• Employee wellness and engagement programs to promote a healthy work-life balance

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a key contributor to our team, you will have the opportunity to interact with people from all walks of life, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! With a strong focus on career growth and development, we empower our employees to reach their full potential and achieve their career goals.

Responsibilities

As a Bilingual Financial Customer Service Representative, your primary responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone to resolve their questions, issues, or concerns
• Escalating/Transferring/Completing conference calls to banks, loan originators, financial institutions, and more
• Calmly attempting to resolve and de-escalate any issues
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that they do. To be considered for this role, you must possess:

• Bilingual Spanish/English proficiency
• A High School Diploma or GED
• Be over 18 years of age
• A minimum of 6 months of customer service experience
• A minimum of 6 months of Call Center experience (preferred)
• The ability to type 25 wpm
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• Ability to work independently
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Strong listening skills

Work from Home Requirements

To ensure a successful remote work experience, you must meet the following requirements:

• Internet Connection Requirements:
• Minimum subscribed download rate equal to or exceeds 12.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Employment Type

This is a full-time employment opportunity.

Apply Now!

If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we invite you to apply for this Bilingual Financial Customer Service Representative role at blithequark. Apply for this job