Junior Solutions Specialist
Method CRM is a company on a mission to transform how small businesses operate by providing them with control over their customer workflows. They are seeking a Junior Solutions Specialist who will implement, customize, and integrate Method CRM for customers, while also providing training and consulting services.
Responsibilities
- Gather and document business requirements to better understand a customer’s business and scope of work
- Translate business requirements into designs, data models and technical requirements
- Scope, design, develop, test and refine customized Method CRM solutions
- Monitor and manage a project’s hour allocations, scope, and schedule to ensure they are delivered on-time and on-budget
- Be a trusted advisor to the customer, understanding the customer’s end-to-end business processes and areas for future growth
- Provide consistent feedback to the entire team on enhancements we can make to product development
Skills
- Excellent organizational, presentation and communication skills with an engaging phone presence
- Ability to meet tight deadlines
- Must have a strong technical aptitude and ability to learn new software quickly
- Strong problem solving and critical thinking skills. You must be passionate about your ability to always find solutions to customers' needs
- Must be self-motivated, goal driven and possess the ability to multitask and prioritize
- Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation
- A team player with a positive attitude and a willingness to contribute to the overall team's success in a fast paced environment
- Post-secondary education in Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience
- Experience in CRM and SQL
- Bonus points if you are fluent in French or Spanish
Benefits
- Flexible hybrid work model
- Collaborative and social team culture
- Growth-stage company experience
- Training
- Great downtown location
- Comprehensive health benefits
- Weekly lunch credit
Company Overview