Experienced Customer Service Advocate - National Remote

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading health care organization dedicated to providing innovative solutions that improve the lives of our members. We're committed to creating a healthier world by removing barriers to quality care and promoting health care literacy. Our team of passionate professionals is driven by a shared vision of making a positive impact on the lives of millions of people.

Job Summary

As an Experienced Customer Service Advocate at arenaflex, you'll play a critical role in building trust with our members by providing exceptional service and support. You'll be the single point of contact for members enrolled in our benefit plans, answering their questions, resolving complex benefit and claim issues, and promoting health care literacy. This is an inbound/outbound phone role that also handles inbound chats and secure messaging.

Primary Responsibilities

* Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members of arenaflex's programs regarding the following: + Medical, vision, dental, pharmacy plan details + Plan/program eligibility + Medical claims

• Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs, based on needs
• Interpret and translate clinical/medical terminology and coding to assist members with managing cost using simple language
• Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level
• Educate members about the fundamentals of health care benefits and plans
• Assist members to maximize use of community services, support programs, and resources available
• Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere within the U.S. and enjoy a work-life balance that suits your needs. Our team is passionate about creating a culture that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. You'll have access to a range of training programs, mentorship opportunities, and professional development resources to help you succeed in your role and beyond. Our goal is to create a culture that encourages learning, innovation, and collaboration.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a comprehensive benefits program, incentive and recognition programs, equity stock purchase, and 401(k) contribution. Our benefits are designed to support your physical, emotional, and financial well-being, and to help you achieve your long-term goals.

Requirements

* 1+ years of experience in a customer service environment

• Must be 18 years of age or older
• Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. It may be necessary, given the business need, to work occasional overtime.
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Preferred Qualifications

* 2+ years of experience in a customer service environment

• Part of UHC Benefit Operations and Experience
• Experience in a healthcare insurance environment

Soft Skills

* Active Listening

• Negotiation
• Empathy/Sensitivity
• Patience/Resilience
• Agility/Flexibility
• Conflict Resolution
• Cultural Sensitivity
• Disability & Diversity Awareness
• Effective time and resource management
• Excellent Verbal/Written Communication skills

California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only The hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.00 - $31.44 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

Diversity and Inclusion

At arenaflex, we believe that diversity creates a healthier atmosphere. We're an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Apply Now

If you're passionate about making a difference in the lives of millions of people, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and start doing your life's best work. Apply Job! Apply for this job