Experienced Customer Support Agent – Tele-Recruiting and Donor Engagement

At arenaflex, we're committed to providing exceptional customer service and support to our community of blood donors. As a key member of our team, you'll play a vital role in recruiting and engaging donors to ensure a stable blood supply. If you're passionate about delivering top-notch customer service and have a knack for building relationships, we want to hear from you.

About arenaflex

arenaflex is a leading organization dedicated to providing life-saving blood products to patients in need. Our team of dedicated professionals is committed to delivering exceptional service and support to our donors, patients, and communities. As a customer support agent, you'll be part of a dynamic team that's making a real difference in people's lives.

Job Summary

We're seeking an experienced customer support agent to join our team as a tele-recruiting and donor engagement specialist. As a remote worker, you'll be responsible for contacting blood donors by telephone to recruit for blood donation, scheduling appointments, and providing exceptional customer service to maximize donor show rates. If you're a motivated and results-driven individual with excellent communication skills, we encourage you to apply.

Key Responsibilities

* Perform a variety of tele-recruiting functions in support of arenaflex's defined goals for the Division

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
• Schedule appointments while providing positive service experience to maximize donor show rates
• Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
• Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
• Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability
• May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
• Respond to or transfer inbound calls to the appropriate party
• Perform other related duties as assigned

Qualifications

* High school diploma or equivalent required

• Minimum one year of telemarketing, customer service, or call center experience is required
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
• Excellent customer service and problem-solving skills required
• Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center

Essential Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced call center environment
• Proficiency in using multiple computer applications simultaneously
• Excellent problem-solving and customer service skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a customer support agent, you'll have opportunities to:

• Develop new skills and knowledge in customer service, telemarketing, and donor engagement
• Work with a dynamic team of professionals who are passionate about delivering exceptional service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

As a remote worker, you'll have the flexibility to work from home and enjoy a comfortable and quiet workspace. arenaflex is committed to providing a positive and supportive work environment that promotes collaboration, innovation, and excellence. Our team is passionate about delivering exceptional service and support to our donors, patients, and communities.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Flexible work arrangements, including remote work options
• Access to ongoing training and development programs
• Opportunities to participate in community outreach and engagement initiatives

Vaccination Requirement

As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date.

Training Schedule

Our training program is designed to ensure that you have the skills and knowledge you need to succeed in your role. Our training schedule includes:

• Week 1: In-house training (Monday to Friday, 7:45 am to 4:30 pm)
• Week 2: Remote learning (Monday to Friday, 10:00 am to 6:30 pm)
• Week 3: Continued remote learning (Monday to Thursday, 10:00 am to 6:30 pm) and production (Friday)

Actual Work Schedule

After completing three weeks of training, you'll work a full-time schedule that includes:

• Sunday: 11:30 am to 8:00 pm
• Monday to Thursday: 12:00 pm to 8:30 pm

How to Apply

If you're a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply for this job