Experienced Customer Care Tax Expert - Payroll Specialist for Exceptional Customer Experience and Tax Compliance

Introduction to arenaflex

arenaflex is driven by building the ultimate platform that helps businesses adapt, take control, and get back to what they do best: building the businesses they love. We are passionate about creating a customer-first experience and are committed to improving and transforming the customer experience by leveraging technology, driving innovation, and reducing customer friction. Our primary focus is on assisting our customers with their payroll tax preparation, maintenance, and filings, ensuring they have a seamless and efficient experience.

Job Overview

We are seeking an experienced Customer Care Tax Expert - Payroll to join our team. As a Care Tax Expert, you will be responsible for conversing directly with customers over phone and email, contributing to the day-to-day success of the Customer Care Tax teams, and assisting customers with their tax profiles, employee tax information, state setups, and related questions. You will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.

Key Responsibilities

• Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
• Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails
• Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
• Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
• Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
• Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
• Collaborate with customers to complete Third-Party Agent (TPA) setup
• Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
• Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned

Essential Qualifications

To be successful in this role, you will need:

• 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
• 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
• Success operating independently and navigating competing priorities in a constantly changing environment
• Strong critical problem-solving, customer communication, organizational, and influencing skills
• Experience working with sensitive/confidential information
• Proficient in Microsoft Excel and Google Suite

Preferred Qualifications

While not essential, the following skills and qualifications are desirable:

• MasterTax Experience
• FPC or CPP certification
• Associates or Bachelor's Degree

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Care Tax Expert - Payroll, you will have access to training and development programs, mentorship, and opportunities to take on new challenges and responsibilities. You will be part of a dynamic and innovative team that is passionate about creating a customer-first experience and is committed to improving and transforming the customer experience.

Work Environment and Company Culture

arenaflex is a diverse and inclusive workplace where everyone is valued and respected. We believe that our employees are our secret ingredient, and when they are empowered to succeed, arenaflex succeeds. We are committed to creating an accessible and inclusive hiring process and strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $25.96, as well as a range of benefits and perks that are designed to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package includes a range of benefits that provide the means to a healthy lifestyle with the flexibility to meet the changing needs of our employees.

Conclusion

If you are passionate about creating a customer-first experience and are committed to improving and transforming the customer experience, we encourage you to apply for this exciting opportunity. As a Customer Care Tax Expert - Payroll at arenaflex, you will be part of a dynamic and innovative team that is dedicated to helping businesses succeed. Apply today and join our team of talented and motivated individuals who are passionate about making a difference.