Experienced Customer Relationship Representative – Remote Seasonal Opportunity
Are you a customer service enthusiast with a passion for gardening and eCommerce? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex, a leading provider of Proven Winners plants in the U.S., is seeking an experienced Customer Relationship Representative to join our team on a seasonal basis. As a Customer Relationship Representative at arenaflex, you will be the voice of our brand, representing the entire company through communications with customers over the phone and via email. You will be the go-to person for customers seeking advice on plant selection, troubleshooting issues with their shipments, and providing exceptional customer service. Your positive attitude, empathy, and creative problem-solving skills will make you an invaluable asset to our team.
About arenaflex
arenaflex is a co-founder and largest provider of Proven Winners plants in the U.S. We've built a thriving eCommerce department, doing business online as Proven Winners Direct, and we're growing rapidly. Our mission is to provide easy, successful, and inspiring experiences for our customers, and we're looking for talented individuals like you to help us achieve this goal.
Key Responsibilities
As a Customer Relationship Representative, your typical day might include:
- Helping customers pick out plants for their gardens over the phone
- Ordering replacement plants for customers with issues with their shipment
- Responding to customer reviews to sustain trust in our brand
- Answering general customer questions on our product pages
- Utilizing Salesforce, the #1 software for CRM and statistical data reporting, to track and document customer interactions
Essential Qualifications
To succeed in this role, you will need:
- Minimum 2 years of experience in a customer service role or similar position
- Minimum 2 years of experience with Microsoft Office
- Salesforce experience is a plus, but not necessary
- Relevant college coursework preferred
- A positive and grateful attitude, with a genuine care for each customer and their experience with our brand
- The ability to quickly learn and adapt to new computer systems, company-specific computer programs, and other new technology
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
Preferred Qualifications
* Experience with gardening or horticulture
- Familiarity with eCommerce and online sales
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong communication and interpersonal skills
Work Environment and Culture
As a remote seasonal employee, you will have the flexibility to work from home and enjoy a casual office setting. Our company culture is built on the values of:
- Row Together: Serving each other with dignity and professionalism, building trust and loyalty through responsible actions and honest relationships.
- Do The Right Thing: Making ethical, transparent, and well-intentioned decisions, focusing on what's best for our company, customers, and each other.
- Look Around Corners: Taking calculated risks, simplifying processes, and embracing new ideas.
- Embrace Challenges: Anticipating and attacking challenges to meet goals and honor commitments.
- Live Long & Prosper: Creating and maintaining a safe and healthy facility, seeking harmony between personal and professional time.
- Reach For The Stars: Taking pride in producing the highest quality products and services that exceed our customers' expectations.
Compensation and Benefits
* Starting hourly rate: $16.50
- Flexible scheduling: Part-time seasonal (Friday through Tuesday, 9:30am to 2:00pm) or Full-time seasonal (Monday through Friday, 8:00am to 4:30pm)
- Work from home opportunity
- Casual office setting
- Opportunities for career growth and professional development
How to Apply
If you're a motivated and customer-focused individual with a passion for gardening and eCommerce, we encourage you to apply for this exciting opportunity. Please submit your application, including a cover letter and resume, to [insert contact information]. We can't wait to hear from you!
Application Question(s)
* What makes you a great fit for this role?
- Which position are you interested in? Part Time Seasonal or Full Time Seasonal?
- Do you reside in Michigan or Ohio?
- Do you know that this is a seasonal position, lasting around 6 months?
Experience
* Customer service: 2 years (Required)
Work Location
Remote
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