Experienced Customer Success Manager – Film Distribution and Streaming Services

At arenaflex, we're revolutionizing the film distribution industry by providing a platform for modern filmmakers to distribute their titles directly to streaming services without giving up rights or working with middlemen. Our innovative approach has attracted a growing community of content providers, and we're looking for a seasoned Customer Success Manager to join our team. As a Customer Success Manager at arenaflex, you'll play a critical role in driving the acquisition of new titles, growing subscription revenue, and delivering an exceptional experience for our clients. You'll be the face of arenaflex, building strong relationships with our content providers, from first-time filmmakers to industry leaders, and ensuring they have the support and resources they need to succeed.

About arenaflex

arenaflex is a pioneering company that's changing the way films are distributed. Founded by Hollywood composer Klaus Badelt and Silicon Valley entrepreneur Alan d'Escragnolle, we've created a platform that streamlines the distribution process, making it easier for filmmakers to reach a wider audience. Our Channel Partners, including Amazon Prime Video, Freevee, The Roku Channel, and more, use our platform for discovery, automated licensing, asset fulfillment, and payment processing.

What's the Opportunity?

As a Customer Success Manager at arenaflex, you'll have the chance to work with a diverse range of clients, each with their unique perspective and understanding of the distribution space. You'll be responsible for establishing a book of business for new clients, driving the acquisition of titles, upselling subscriptions, and providing ongoing client support. With a high volume of clients to manage, you'll need to be organized, empathetic, and able to adapt to changing circumstances.

Key Responsibilities

* Drive the acquisition of new titles and grow subscription revenue through targeted engagement campaigns, ongoing support, and education and sales initiatives.

• Build a deep understanding of arenaflex services, processes, and technology, as well as client persona types, expectations, challenges, and knowledge levels.
• Develop a book of business from a high volume of inbound clients, with the freedom to bring in outbound leads.
• Engage and support clients through a high volume of emails, meetings, and tickets per week.
• Identify, improve, and share internal and external resources to streamline processes and enable the acquisition of titles and mitigate support needs.
• Become a Filmhub Brand Ambassador, providing product demonstrations and education through individual and group presentations.
• Comfortably and confidently upsell clients into our Distribution Plus and Pro relationship levels, driving subscription revenue and providing elevated services.

What Skills Do I Need?

* Time Management: Consistently manage a high volume of activity without getting overwhelmed.

• Empathy: Understand and empathize with clients' concerns and challenges to build trust and strong relationships.
• Metrics Obsessed: Meet and exceed daily, weekly, and monthly goals.
• Problem-solving: Identify issues and find creative solutions to meet client needs and expectations.
• Product Knowledge: Have a deep understanding of arenaflex's technology and services to effectively address client inquiries and provide guidance.
• Adaptability: Adapt to changing circumstances, such as new client requirements or product updates.
• Communication: Strong verbal and written communication skills to effectively interact with clients and convey solutions clearly.

Technical Skills

* Data Analysis: Basic proficiency in data analysis tools (e.g., PopSQL, Microsoft Excel, Google Sheets). If you're not versed in SQL, we'll teach you!

• CRM (Customer Relationship Management) Systems: Proficiency in using CRM software (e.g., Salesforce, HubSpot, Zendesk). We use HubSpot.

What We Offer

* A dynamic and innovative work environment with a growing community of content providers.

• Opportunities for career growth and professional development.
• A competitive compensation package, including salary, benefits, and perks.
• A chance to work with a diverse range of clients and develop strong relationships.
• The chance to be part of a pioneering company that's changing the film distribution industry.

Why Join arenaflex?

At arenaflex, we're passionate about creating an inclusive environment for all employees. We celebrate diversity and are committed to creating a workplace where everyone feels valued and respected. We're an Equal Opportunity Employer and welcome applications from candidates of all backgrounds. If you're a seasoned Customer Success Manager looking for a new challenge, we'd love to hear from you. Apply now to join our team and be part of the arenaflex revolution! Apply for this job