Experienced Full Stack Communications Associate – Customer Channels Performance Solutions Communications Team
At arenaflex, we're on a mission to empower our customers and agents with exceptional communication strategies that drive performance and engagement. As a Work From Home Principal Communications Associate on our Customer Channels Performance Solutions Communications Team, you'll play a critical role in shaping the future of our customer experience.
About arenaflex
arenaflex is a leading financial services company that's dedicated to helping people achieve their financial goals. We're passionate about creating innovative solutions that make a real difference in our customers' lives. Our team is made up of talented individuals who share our vision and are committed to excellence in everything we do.
Why Join arenaflex?
At arenaflex, we value our employees and offer a comprehensive benefits package that includes:
- Competitive salary and performance-based incentives
- Comprehensive health, financial, and other benefits that support your total well-being
- Opportunities for career growth and professional development
- A dynamic and inclusive work environment that fosters collaboration and creativity
What We're Looking For
We're seeking a highly skilled and experienced Communications Associate who can join our Customer Channels Performance Solutions Communications Team. As a Principal Communications Associate, you'll be responsible for developing and implementing strategic communications plans that engage agents and leaders, and meet stakeholder needs on large, complex initiatives as well as short-term, urgent issues.
Key Responsibilities
* Strategic Communications Creation: Develop and implement strategic communications plans that utilize a variety of channels to engage agents/leaders and meet stakeholder needs.
- Subject Matter Expertise: Act as a subject matter expert for communications initiatives and work with various partners to understand performance support needs and make recommendations for support.
- Strategic Insights: Monitor key performance indicators to develop actionable insights, best practices, and campaign strategies.
- Storytelling: Utilize your expertise in storytelling to tell a comprehensive and compelling story through verbal and written communication.
- Experience Design: Partner to develop the tools and processes that will best meet our agent and business needs.
- Process: Contribute to the processes established to develop agent messaging and deliver communication materials.
- Measurement: Monitor, track, and report on content performance, as well as analyze content and campaigns to translate anecdotal or qualitative data into recommendations and plans for improvements.
Essential Qualifications
* High School Diploma, GED, or equivalent certification
- At least 3 years of experience in communications, marketing, or technical writing
- Excellent written, verbal, and visual communication skills
- Excellent organizational skills and attention to detail
- Strong technical and creative writing skills
- Ability to adapt and optimize content for specific channels, audiences, and purpose
Preferred Qualifications
* Bachelor's Degree or equivalent military experience
- At least 4 years of experience in communications, marketing, or technical writing
- Experience working in a fast-paced environment with multiple projects and deadlines
Work from Home Technology Requirements
* Secure home office environment that is free from background noise and distractions
- Reliable private internet connection that is not supplied via cellular data or hotspot
- A private network that is password protected where you have ownership or line of sight to every device on the network
- Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
- Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
- ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
Work from Home Location Requirements
This role is 100% work from home. We are unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
What We Offer
* Competitive salary and performance-based incentives
- Comprehensive health, financial, and other benefits that support your total well-being
- Opportunities for career growth and professional development
- A dynamic and inclusive work environment that fosters collaboration and creativity
How to Apply
If you're passionate about creating exceptional communication strategies that drive performance and engagement, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications.
arenaflex is an Equal Opportunity Employer
arenaflex is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.
Contact Us
If you have any questions or require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about arenaflex's recruiting process, please send an email to [email protected]. arenaflex does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools, or other information available through this site. Apply Job! Apply for this job