Community Supports Coordinator
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Community Supports Coordinator manages the member journey post-admission, ensuring authorized hours are utilized appropriately and services remain uninterrupted while leading proactive outreach to members and caregivers.
Responsibilities
- Monitor and manage member authorized hours to ensure optimal utilization and prevent service disruptions
- Lead the reauthorization process, including documentation collection and coordination with funding sources and health plans
- Serve as the primary point of contact for members, caregivers, and funding partners regarding utilization and service continuity
- Proactively conduct outreach to address underutilization, overages, and pending authorizations
- Manage and resolve Salesforce cases and inbound inquiries in a timely and accurate manner
- Maintain accurate documentation of member interactions, service status, and authorization updates
- Collaborate cross-functionally to escalate issues, uphold compliance requirements, and support closed-loop referral processes
Skills
- 1–3 years of experience in customer service, care coordination, or service-oriented roles
- Ability to manage high volumes of communication and case activity in a fast-paced environment
- Strong communication and relationship-building skills
- Attention to detail and documentation accuracy
- Analytical ability to interpret utilization trends and identify service gaps
- Time management and prioritization in high-volume workflows
- Problem-solving and sound judgment
- Proficiency in Microsoft Office and CRM systems
- Customer-focused mindset with strong follow-through
- Experience working in healthcare, home care, or regulated service environments
- Familiarity with ticketing or case management systems (Salesforce preferred)
- Bilingual Spanish
Company Overview