Bilingual Customer Support Analyst, Rosetta Stone (Spanish)
IXL Learning is a leading EdTech company that develops personalized learning products for millions globally. They are seeking a Bilingual Customer Support Analyst to provide exceptional service and technical support to Rosetta Stone language learners, assisting with subscription, billing, and technical inquiries.
Responsibilities
- Deliver exceptional service and technical support to customers, ensuring a positive and professional experience
- Develop and maintain in-depth product expertise to effectively assist learners and resolve issues
- Analyze, diagnose, and troubleshoot technical support requests from users in a timely manner
- Communicate key product features, updates, and solutions clearly via email and phone
- Collaborate with Product, Engineering, and Account Management teams to identify solutions for customer issues
- Document all customer interactions in internal CRM systems, maintaining accurate records and tracking recurring issues impacting users
- Maintain a high level of professionalism while managing multiple customer requests efficiently
- Successfully complete assigned projects and support initiatives within established timelines
Skills
- Bachelor's Degree
- 1+ years experience in a customer-facing role in a corporate setting
- Strong written and verbal communication skills
- Fluent Spanish speaking, reading and writing skills are required
- Excellent analytical, diagnostic and troubleshooting skills
- Ability to prioritize tasks and work efficiently
- Energetic and positive person who works well both independently and in a collaborative group setting
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
Benefits
- Benefits
Company Overview