Experienced Bilingual English and Spanish Customer Service Advocate – National Remote Opportunity at arenaflex
Imagine being part of a dynamic team that's revolutionizing the healthcare industry, creating healthier communities, and removing barriers to quality care. At arenaflex, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Bilingual English and Spanish Customer Service Advocate, you'll play a vital role in delivering exceptional customer experiences, navigating complex healthcare topics, and empowering individuals to take control of their health.
About arenaflex
arenaflex is a leading healthcare company that's simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. With a strong commitment to diversity, equity, and inclusion, we're dedicated to creating a workplace that's inclusive, respectful, and supportive of all individuals.
Job Summary
We're seeking an experienced Bilingual English and Spanish Customer Service Advocate to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional customer experiences, navigating complex healthcare topics, and empowering individuals to take control of their health. This is a full-time, remote opportunity that offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Key Responsibilities
As a Bilingual English and Spanish Customer Service Advocate, you'll be responsible for:
- Responding to and resolving customer service inquiries and issues on the first call, including benefits, eligibility, and claims
- Helping guide and educate customers about the fundamentals and benefits of consumer-driven healthcare topics, including selecting the best benefit plan options and maximizing the value of their health plan benefits
- Initiating proactive outreach to members as needed, including welcoming new members to our health plans, addressing gaps in care, reviewing coverage, and referring and enrolling them to internal specialists and programs based on their needs and eligibility
- Contacting care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assisting customers in navigating myuhc.com and other arenaflex websites and encouraging and reassuring them to become self-sufficient
Requirements
To be successful in this role, you'll need:
- High School Diploma or equivalent work experience
- Must be 18 years of age or older
- 1+ years of customer service experience
- Bilingual fluency in English and Spanish
- Ability to work any of our full-time shift schedules during our normal business hours of 10:30 AM - 7:00 PM CST (Central Standard Time) from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications
While not required, we're looking for candidates with:
- Healthcare or insurance experience (familiarity with medical terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health promotion, and behavior change experience (working with vulnerable populations)
- Sales or account management experience
Telecommuting Requirements
As a remote employee, you'll need to:
- Keep all company-sensitive documents secure (if applicable)
- Establish a dedicated work area that is separated from other living areas and provides information privacy
- Live in a location that can receive a arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service
Compensation and Benefits
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable.
Application Instructions
If you're passionate about delivering exceptional customer experiences, navigating complex healthcare topics, and empowering individuals to take control of their health, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Join Our Team
At arenaflex, we're committed to creating a workplace that's inclusive, respectful, and supportive of all individuals. We're passionate about delivering exceptional customer experiences, navigating complex healthcare topics, and empowering individuals to take control of their health. Join our team and be part of a dynamic organization that's revolutionizing the healthcare industry.
Apply Now
Don't miss this opportunity to join our team and make a difference in the lives of millions of people. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job