Experienced Customer Services Representative – Transportation and Facilities Management
At arenaflex, we're building a team of passionate and dedicated professionals who share our commitment to excellence and customer satisfaction. As a Customer Services Representative on our Transportation and Facilities Management team, you'll be the first point of contact for our students, faculty, staff, parents, and guests, providing exceptional service and support to ensure a seamless experience for everyone.
About arenaflex
arenaflex is a leading organization in the education sector, dedicated to providing innovative services and solutions that enhance the lives of our students, faculty, and staff. With a strong focus on customer satisfaction, we strive to create a welcoming and inclusive environment for everyone. Our six central business units, including USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel, and the Los Angeles Memorial Coliseum, work together to create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike.
The Opportunity
As a Customer Services Representative, you'll play a vital role in providing exceptional customer service and support to our students, faculty, staff, parents, and guests. You'll be responsible for resolving problems, offering solutions, and following up with customers to ensure their needs are met. Your friendly and helpful demeanor will make a positive impact on our guests, and your ability to communicate effectively in English will enable you to connect with people from diverse backgrounds.
Key Responsibilities
* Provide customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers.
- Identify and prioritize problems and issues related to service area, performing research, offering solutions, options, and strategies, and referring to appropriate person or department as needed.
- Train, schedule, assign, and prioritize workloads, interpreting operating policies and procedures, and ensuring timely completion of department's work.
- Lead student workers and provide guidance and support to ensure they meet their responsibilities.
- Perform daily inspections of vehicle gates and perform preventive maintenance with minor repairs if required.
- Pick up income at pay stations and parking meters, download audit reports, and repair if required.
- Meet with vendors for major repairs.
- Repair and install all signage throughout university-owned properties.
- Paint and remove graffiti at parking facilities.
- Check all gate entrance (kiosks) for water and supplies.
- Provide university village coverage on a daily basis.
- Assist with mobile duties.
- Opening and closing of USC HSC/UPC campus.
- Non-key vehicle entries.
- Vehicle battery assistance.
- Barricade and cone off for special details.
- Assist with duties related to all special events.
- Perform other related duties as assigned or requested.
Essential Qualifications
* High School Diploma or equivalent.
- 1 year of experience in a fast-paced customer service environment.
- Demonstrated customer service and interpersonal skills.
- Ability to communicate effectively in English.
- Presents oneself professionally, in line with higher education environment.
- Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment.
Preferred Qualifications
* Bachelor's Degree.
- 2 years of experience in a fast-paced environment.
- Ability to oversee student, temporary, and/or resource workers.
- Basic mechanical and electrical troubleshooting skills.
- Ability to communicate professionally and work in a team environment.
- Good analytical skills and willingness to take initiatives.
- Hands-on experience in technology is a plus.
What We Offer
As a member of the arenaflex team, you'll enjoy a wide range of benefits and programs that support your well-being and career growth. Our commitment to work-life balance and employee well-being is reflected in our benefits package, which includes:
- Competitive salary, commensurate with experience.
- Opportunities for career growth and professional development.
- Collaborative and inclusive work environment.
- Recognition and rewards for outstanding performance.
- Access to exclusive Trojan family events and programs.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Retirement savings plan with employer match.
- Paid time off and holidays.
- Opportunities for professional development and continuing education.
Join Our Team!
If you're passionate about delivering exceptional customer service and support, and you're looking for a challenging and rewarding role in a dynamic organization, we encourage you to apply today. As a Customer Services Representative on our Transportation and Facilities Management team, you'll have the opportunity to make a positive impact on our students, faculty, staff, parents, and guests, and contribute to the success of arenaflex.
How to Apply
To apply for this exciting opportunity, please submit your application through our online portal. We look forward to reviewing your application and learning more about your qualifications and experience. Apply To This Job
Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job