Fraud Specialist
CGI is one of the largest IT and business consulting services firms in the world, and they are seeking a Fraud Specialist. The role involves performing research and loss mitigation efforts to assess risks and make decisions regarding Fraud Solution Service Delivery cases and alerts.
Responsibilities
- Analyze and decision Fraud Solution Service Delivery related cases or alerts
- Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met
- Conduct client research
- Use critical thinking skills to make well supported decisions relative to the alert type
- Utilize internal and external applications to assist in the investigation and research of all applicable alerts
- Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions
- Support effective communication with internal and external partners or clients
- Participate Fraud related training that may include webinars, periodicals and self‑study in order to stay abreast of any related changing laws and regulations
Skills
- Bachelor's degree and/or an equivalent combination of education and relevant experience
- One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
- Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
- Strong investigative, analytical, and critical thinking skills
- Strong work prioritization and time management skills
- Strong interpersonal, communication and client service skills
- Demonstrated proficiency in basic computer applications such as Microsoft Office software products
- Ability to work in a high‑stress, fast‑paced, rapidly changing environment
- Ability and willingness to work flexible hours as required by the function
- Experience in investigation, law enforcement, or lending role
- Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements
- Experience in Fraud and/or compliance‑related role, whether in a client‑facing or backroom/operational role
Company Overview