[Remote] Liability Determination Adjuster (CST/EST)

Note: The job is a remote job and is open to candidates in USA. Allstate is a company dedicated to protecting families and their belongings from life’s uncertainties. They are seeking a Liability Claims Adjuster who will guide customers through stressful moments after accidents, by investigating claims, negotiating outcomes, and providing support throughout the claims process.

Responsibilities

• Show empathy and support in every interaction
• Lead liability investigations by reviewing damage details, gathering information, and interpreting policy coverage to understand what’s owed
• Connect with customers through phone, email, text, and sometimes video
• Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements
• Use the tools and resources provided to make informed decisions in a fast-paced environment
• Protect the company and our customers by documenting your work clearly and accurately

Skills

• Obtain an adjuster's license in multiple markets within 60 days of hire
• Maintain all licensing required for your role, including continuing education and/or other state-affiliated requirements for licensing renewal
• A dedicated workspace in your residence that is private and free from distractions
• A minimum internet bandwidth of 50 MB down/5 MB up
• Appropriate work surface and seating
• Strong communication and interpersonal skills, with a focus on delivering excellent customer service
• Ability to manage multiple tasks, stay organized, and adjust priorities in a fast-paced environment
• Attention to detail and solid critical-thinking skills to evaluate information and make sound decisions
• Comfortable learning and using technology, including software and tools used in the claims process
• Familiarity with insurance policies, claims handling, or related regulations is helpful but not required

Benefits

• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Allstate Foundation donation match and grant opportunities

Company Overview