Experienced Customer Care Associate, Group Orders – Remote Opportunity at arenaflex

At arenaflex, we're revolutionizing the way companies feed their employees and combat food insecurity in local communities. As a leading food ordering platform, we're dedicated to making a positive impact on the world, one meal at a time. Our mission is to bring do-good, feel-good eating to the world, and we're looking for a talented Customer Care Associate, Group Orders to join our team.

About arenaflex

arenaflex is a fast-paced and growing startup that's passionate about alleviating hunger and inspiring employees to connect their work to a larger purpose. Our platform allows employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on arenaflex results in a meal donation through local partners, and to date, we've donated over 10 million meals. We're proud to have been recognized as Inc. Magazine's Best in Business (twice), Crain's Best Places to Work NYC (twice), and as a finalist for the U.S. Chamber of Commerce Foundation's 2023 Citizens Awards for companies operating as a force for good. Our team is dedicated to making a positive impact, and we're looking for like-minded individuals to join us on this journey.

About the Role

As a Customer Care Associate, Group Orders, you'll play a critical role in ensuring the highest level of support for our Group Order clientele. You'll receive training to be fully versed on the arenaflex order platform, learn restaurant dynamics and operations, and develop Customer Support best-practices. This is a specialized role that's responsible for overseeing the flawless execution of daily Group Orders by being the ultimate resource for both our clients and our restaurant partners.

Key Responsibilities

* Work directly with our restaurant partners to resolve real-time order-related issues

• Respond to customer emails and phone calls in a fast-paced, time-critical manner
• Ensure that Group Order operations, procedures, and systems are adhered to
• Constructively handle or supervise order escalations and customer complaints
• Work with management and leadership to develop and improve methods and strategies to support rapid team and platform growth
• Be a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations

Required Skills & Experience

* Excellent phone skills – you feel comfortable and confident with on-the-phone work

• Empathy – you're able to identify with customer dilemmas and assist in a competent and compassionate manner
• Collaborative – you're excited to work with a close-knit team that strives to achieve common goals on a daily basis
• Assertive – you'll be entrusted to uphold arenaflex standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners
• Meticulous written and verbal communication skills – you're able to assess and respond succinctly, relevantly, and professionally to customer emails
• Coachable – you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development
• Dynamic – you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation

Preferred Qualifications

* Previous experience in customer-facing roles, preferably in the food industry

• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Excellent time management and organizational skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

What We Offer

* Competitive salary range: $45k - $54k per year

• Equity in arenaflex
• Multiple health insurance options
• A wide range of benefits, including:

+ Flexible work arrangements, including remote work options + Professional development opportunities, including training and education programs + Recognition and rewards for outstanding performance + A dynamic and supportive work environment

Why Join arenaflex?

* Make a positive impact on the world by helping to combat food insecurity and alleviate hunger

• Work with a talented and dedicated team that's passionate about making a difference
• Develop your skills and expertise in a fast-paced and growing startup
• Enjoy a competitive salary and benefits package
• Be part of a company that's committed to diversity, equity, and inclusion

How to Apply

If you're a motivated individual who's ready to contribute to a thriving team, we encourage you to apply now! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply To This Job Apply for this job