Experienced Customer Service Representative I - 1st Shift (Remote) at arenaflex
As a leading innovator in the healthcare industry, arenaflex is dedicated to delivering exceptional products and services that improve patient outcomes and enhance the lives of healthcare professionals. We are seeking an experienced Customer Service Representative I to join our team on a remote basis. This role is perfect for individuals who are passionate about delivering outstanding customer experiences, resolving complex issues, and building strong relationships with our customers.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that is committed to making a positive impact in the healthcare industry. Our team is comprised of talented professionals who share a common goal of delivering exceptional products and services that meet the evolving needs of our customers. We are proud to be a leader in the industry and are constantly seeking innovative ways to improve our products and services.
Job Highlights
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Position:
Customer Service Representative I - 1st Shift
Location:
Remote
Company:
arenaflex
Start Date:
Immediate openings available
Compensation:
A competitive salary, plus bonus eligibility and benefits
Work Flexibility
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Schedule:
1st Shift
Remote Work:
Yes
Responsibilities
As a Customer Service Representative I, you will be responsible for providing exceptional customer service to our customers, resolving complex issues, and building strong relationships with our customers. Your key responsibilities will include:
- Validating the ship to and replenishment locations of orders with sales and operations partners
- Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar
- Checking and validating accuracy of incoming surgery product usage cases
- Being the customer-facing voice and developing creative solutions to customer issues. Providing phone support for inquiries from sales and healthcare professionals
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Providing proactive updates on order status to accelerate billing process
- Supporting Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researching responses with sales
- Building relationships with hospital billing specialists and supporting surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies
- Supporting Sales Reps in case of product usage pricing or discrepancies
Requirements
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Education:
High School Diploma or GED
Experience:
Two (2) years' relevant work experience
Preferred Qualifications:
+ Experience as an account representative + Experience with Oracle
Compensation and Benefits
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Hourly Rate:
$19.58/hr. - $32.04/hr. plus bonus eligibility + benefits
Travel Percentage:
10%
Equal Opportunity Employer
arenaflex is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Pay Transparency
arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
How to Apply
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