Experienced Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're dedicated to creating healthier futures for people and animals everywhere. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth. If you're passionate about providing top-notch service, working in a dynamic environment, and making a difference in the lives of others, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare company that's united in our responsibility to create healthier futures. Our innovative approach to healthcare has made us a trusted partner for healthcare professionals, patients, and animals. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

Job Summary

We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, resolving issues efficiently, and driving customer satisfaction. If you're a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Initiating monthly service calls to low-volume accounts in the local geographic area
• Updating customers on new programs, promotional activities, products, and services, as well as inquiring about and resolving current issues or unresolved problems
• Assisting customers with problems such as missed shipments, price adjustments, and backorders, striving for prompt resolution
• Frequently working with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
• Collaborating with warehouse associates, customers, and field sales associates to ensure smooth order processing
• Processing all phone, fax, mail, email, and verbal orders from customers
• Providing customers with accurate answers to questions and complaints regarding products and services, escalating issues to the Customer Service Supervisor in a courteous manner
• Performing data entry for purposes such as processing orders, accessing previous orders, and special orders, and providing customers with current prices
• Researching inquiries as requested and assisting customers with backorders by offering substitutions and alternatives whenever possible
• Communicating with all departments within the Distribution Center as well as field sales associates
• Serving as a liaison between customers and field sales associates
• Making suggestions and recommendations to the Supervisor in an effort to continually improve customer service operations
• Complying with all appropriate policies, procedures, safety rules, and regulations
• Performing related duties as assigned

Requirements

To be successful in this role, you'll need:

• A broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, typically obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or an equivalent combination of experience and education
• Normally requires less than one (1) year directly related experience
• Strong customer service skills
• Strong interpersonal skills
• Good decision-making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively to improve customer satisfaction
• Familiarity with ABC products, services, and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word, Excel, and inventory management systems

Preferred Qualifications

* Bilingual (Spanish) skills are highly preferred but not required

• Experience working in a remote environment

Work Environment

As a remote Customer Service Representative, you'll work from the comfort of your own home, with minimal distractions and interruptions. You'll have access to all the necessary tools and resources to perform your job duties effectively. Our remote work environment is designed to promote flexibility, productivity, and work-life balance.

Physical and Mental Requirements

The physical demands of this role include:

• Sedentary physical activity requiring reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing
• Visual requirement for close vision, distance vision, peripheral vision, and ability to adjust focus
• 75% or more time spent looking directly at a computer
• 75% or more time spent addressing customer issues on the telephone
• Occasional requirement to stand, walk, or otherwise be mobile
• Ability to deal with stressful situations as they arise

What arenaflex Offers

We provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes:

• Competitive compensation and benefits package
• Comprehensive training programs and professional development resources
• Opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and more
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave

Schedule

This is a full-time position, with a standard schedule of Monday to Friday, 10:00 am to 7:00 pm CST, with rotational on-call support required.

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply To This Job

Equal Employment Opportunity

arenaflex is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. We're an equal opportunity employer and welcome applications from diverse candidates.

Accommodations

If you require accommodations during the employment process, please contact us at 888.692.2272 or email [email protected]. We'll make accommodation determinations on a request-by-request basis. Apply for this job