Experienced Bilingual Patient Customer Advisor – Remote Work Opportunity with arenaflex

At arenaflex, we're committed to investing in our team members and providing them with the resources and support they need to succeed. As a Bilingual Patient Customer Advisor, you'll play a vital role in delivering exceptional patient experiences and making a meaningful impact on the lives of our patients.

About arenaflex

arenaflex is a leading provider of revenue cycle management services, serving over 1,000 hospitals and 3,000 physician practices across the country. With a team of over 17,000 colleagues, we're dedicated to making a difference in the lives of patients, providers, and their communities. Our commitment to excellence has earned us recognition as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times.

Why Join arenaflex?

As a Bilingual Patient Customer Advisor at arenaflex, you'll enjoy a range of benefits and perks that support your health, well-being, and career growth. Our comprehensive total rewards package includes:

• Comprehensive medical coverage with low copays and free telemedicine services
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, and more
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off arenaflex stock
• Family support through fertility and family building benefits, adoption assistance, and more
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services, and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, and dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

Job Summary and Qualifications

As a Bilingual Patient Customer Advisor, you'll handle account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications.

Key Responsibilities:

* Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures

• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
• Document patient inquiry and actions taken into the appropriate systems
• Update or add insurance information and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
• Follow all arenaflex Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental performance metrics for production and quality
• Adhere to all compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Qualifications:

* Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role

• Previous call center experience preferably in a healthcare environment preferred
• Cable or fiber internet (Preferred) connections with a minimum of 25 Mbps download and 15 Mbps upload speeds are necessary for acceptable performance
• Bilingual Spanish

What We Offer:

* Remote work opportunity with flexible scheduling

• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package
• Competitive salary and bonus structure

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your resume today to join our community of caring professionals.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employment Type:

Full-time

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