Experienced Bilingual Customer Service and Sales Representative – Spanish-English – Remote USA
Join arenaflex, a leading global customer experience technology and services company, as a Bilingual Customer Service and Sales Representative working remotely in the USA. As a key member of our team, you will have the opportunity to grow your career by connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. arenaflex is committed to providing a supportive and inclusive work environment that fosters career growth and development.
About arenaflex
arenaflex is a global customer experience technology and services company focused on designing, implementing, and delivering transformative customer experiences for some of the world's most iconic and disruptive brands. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
Our Mission
Our mission is to make customers happy by providing exceptional customer experiences powered by our combination of humanity and technology. We strive to deliver outcome-based customer engagement solutions through our digital consultancy, TTEC Digital, and our delivery center of excellence, TTEC Engage.
About the Role
As a Bilingual Customer Service and Sales Representative, you will be responsible for providing exceptional customer service and sales support to our clients. You will be working remotely in the USA, connecting with customers through various channels, including phone, email, and chat. Your primary goal will be to assist customers in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs.
Key Responsibilities
* Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Provide full lifecycle customer service and sales support, including accepting inbound calls and making outbound calls to provide follow-up
- Respond to customer inquiries with compassion and active listening, and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to upgrade products or services
- Meet and exceed sales targets and customer satisfaction goals
What You Bring to the Role
* Bilingual in English and Spanish
- Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- High-speed internet (>25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- Strong customer service orientation (empathy, compassion, and listening skills)
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course (and you'll be paid for your time to boot)
- All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
- A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Career Growth Opportunities
arenaflex is committed to providing a supportive and inclusive work environment that fosters career growth and development. As a Bilingual Customer Service and Sales Representative, you will have the opportunity to grow your career by connecting your customer service and sales aptitude to become a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. arenaflex offers a range of training and development programs to help you achieve your career goals, including:
- FREE licensing course
- All state licensing exam fees covered by arenaflex
- Yearly renewal of license provided by arenaflex as your employer
- Performance-based bonuses
- Tuition reimbursement
- Health and wellness incentives
Work Environment and Company Culture
arenaflex is a global company with a diverse and inclusive workforce. We strive to create a work environment that is supportive, inclusive, and empowering. Our company culture is built on a set of customer-focused values that guide relationships with clients, their customers, and each other. We believe in giving back to the community and encourage our employees to participate in volunteer programs and community events.
Compensation and Benefits
arenaflex offers a competitive compensation package that includes:
- Base wage of $16/hr while studying for your state exam
- Increase to base pay and performance-based bonuses once licensed
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
- FREE licensing course
- All state licensing exam fees covered by arenaflex
- Yearly renewal of license provided by arenaflex as your employer
How to Apply
If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company and this role. You can also apply directly through our website or by clicking on the link below. Apply to this job
Equal Opportunity Employer
arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We strive to create a diverse and inclusive workforce that reflects the communities we serve. Apply for this job