Customer Support Agent - A/V Installation
ActionLink is an international leader in technology innovation, seeking a skilled Customer Support Agent for their Sony Account Division. The role involves providing sales and technical product support for audio video custom installation dealers and sales representatives remotely, along with expert training on Sony audio video products.
Responsibilities
- Provide technical troubleshooting for the CEDIA Custom Integration Channel
- Answer phone calls and emails from dealers and customers
- Handle technical escalations from dealers, installers and install customers
- Act as an advocate for customers within the service process to insure a exceptional customer experience
- Identify areas within the service process that can be improved
- Tracking and reporting on the activity and results
Skills
- 1-2 years of call center or relevant customer service experience
- 2+ years of experience with consumer electronics
- Must have exp installing and troubleshooting custom installs - High end Projectors, Audio, switches
- Demonstrated ability to use good judgement and decision making in resolving escalated customer situations
- Experienced with Microsoft Office Suite
- Comfortable learning various new software applications
- Excellent communication skills – verbally and written
- Self-motivated with excellent organizational and time management skills
- Access to a quiet home office space with reliable internet
- Must be able to use a computer, phone, and other standard office equipment
- Must be able to sit and/or stand for four (4) hours or more
- Must have smartphone with internet access/data plan
- Must be able to lift up to 30 lbs. without assistance
- A/V installation or home custom installation experience preferred
- Control 4, Crestron, Savant, or other professional control system knowledge preferred
Benefits
- Health Benefits: Medical, dental, vision, life, and prescription insurance plans
- Retirement Savings: Consider our optional 401(k) retirement savings plan with company match
- Work-Life Balance: Enjoy paid holidays and utilize accrued paid time off to relax and recharge
Company Overview